The Senior Account Manager manages key client relationships and supports operational projects for specialty drug benefit clients. Responsibilities include developing client solutions, resolving member escalations with call center support, gathering project requirements and timelines, managing client operational needs such as member letters, and participating in product development requirements gathering and QA. The role also supports compliance, culture, and learning programs.
CompanyArchimedes
About UsArchimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay RangeUSD $0.00 - USD $0.00 /Yr.
STAR Bonus % (At Risk Maximum)15.00 - Director, GM of GP, PIC
Work Schedule Description (e.g. M-F 8am to 5pm)8AM to 5PM M-F
Remote Work NotificationATTENTION: Archimedes is unable to offer remote work to residents of Alaska, Arizona, Arkansas, California, Connecticut, Delaware, Hawaii, Idaho, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Montana, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Washington, West Virginia, And Wyoming.
Overview
The Sr. Account Manager supports a key channel relationship, combining direct client interaction with internal management of operational projects.
ResponsibilitiesHow do I make an impact on my team?
- Develop positive client relationships.
- Develop effective solutions to customer problems.
- Support call center in resolving member escalations and communication back to the client.
- Work with clients to identify, gather information about scope and timelines for client projects.
- Own operational support for client needs including member letters.
- Participate in requirement gathering and QA for product development activities related to client needs.
- Participate in, adhere to, and support compliance, people and culture, and learning programs.
- Perform other duties as assigned
What our team expects from you?
- Education: Bachelor’s degree in appropriate field of study or equivalent work experience required.
- Experience:
- 2 years of relevant experience in pharmacy benefits industry.
- Proven experience successfully managing client relationships.
- Knowledge of specialty medication benefits preferred.
- Expert proficiency with Microsoft Office Suite.
What can you expect from Archimedes?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Similar Jobs
Other • Utilities
Sell wireless products and services to enterprise clients by prospecting, networking, and managing accounts. Use solution-based selling, sales automation tools, negotiate contracts, coordinate onboarding, and forecast sales to drive acquisition and retention.
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Designs and improves security controls across software, applications, CI/CD workflows, and AWS infrastructure. Strengthens monitoring, detection, and incident response; supports SOC 2 and ISO audits; and advises Engineering, Sales, Legal, and enterprise customers on security architecture and compliance. The role requires hands-on cloud security expertise, application security knowledge, strong communication, and the ability to lead customer security reviews and technical discussions.
Top Skills:
Amazon GuarddutyAmazon MacieAmazon VpcApplication SecurityAWSAws Identity And Access Management (Iam)Aws Key Management Service (Kms)Aws Security HubAws WafCi/CdCloud InfrastructureEncryptionIncident ResponseIso AuditsSoc 2
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Supervises pharmacy access and reimbursement teams handling prior authorizations, appeals, benefit verification, claims, financial assistance, and patient order triage. Oversees staffing, scheduling, training, compliance, performance metrics, quality improvement, and employee development. Partners across departments and with IT to improve workflows and systems while ensuring accurate communication, documentation, HIPAA compliance, and patient access to specialty therapies.
Top Skills:
CRMDatabase SystemsWorkforce Management Tools
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
