Specialist Total Rewards

The Specialist, Total Rewards provides advanced administrative and operational support to the Benefits Team. This role ensures the efficient execution of Total Rewards processes — including benefits administration, data management, and employee support — by maintaining accurate records, coordinating program logistics, and assisting with employee inquiries.

• Support the preparation, coordination, and processing of benefits enrollment documentation and related transactions.
• Maintain and update Total Rewards data in HRIS and other relevant systems, ensuring accuracy, confidentiality, and compliance with internal standards and external regulations.
• Respond promptly and professionally to employee inquiries regarding benefits programs, escalating complex issues when necessary.
• Coordinate logistics and communications for Total Rewards processes, such as benefits renewals, policy updates, and program rollouts.
• Prepare reports, spreadsheets, and presentations to support data-driven decision-making within the Total Rewards and HR leadership teams.
• Collaborate cross-functionally with HR, Payroll, and Finance teams to ensure seamless execution and alignment of Total Rewards initiatives.
• Assist with compliance and audit activities, ensuring documentation is accurate, accessible, and audit-ready.
• Contribute to process improvement and standardization initiatives within the Total Rewards function to enhance efficiency and employee experience.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience working with HRIS systems.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.
• Excellent verbal and written communication abilities with a customer-focused approach.
• High level of confidentiality, integrity, and professionalism in handling sensitive employee data.
• Strong attention to detail and commitment to maintaining data accuracy and quality.

• Associate’s degree in Human Resources, Business Administration, or a related field; or an additional two years of relevant experience in lieu of a degree.

• Minimum of 3 years of experience in benefits administration, compensation, HR operations, or a related Total Rewards function.

Benefits:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off