Specialist, Software Engineer (Life New Business Run Support)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered. If by one of our office locations, this will be a hybrid schedule coming into the office on Wednesdays and Thursdays.

This position follows standard Monday–Friday business hours. On-call support is required one week out of every six, with 24/7 availability during that period.
 
As a member of Production Support on the Wing Walkers line, supporting Life New Business applications, you will be responsible for researching and resolving issues submitted by business ops team as well as issues identified through system monitoring. The ideal candidate will bring thought leadership to the team and help identify and develop innovative and efficient solutions and processes that will help the production support team better serve our business partners and end users.

This position will also support development and implementation of infrastructure upgrades and will work closely with Middleware team as well as our SaaS vendor partners.
 
Communication is key for this role as you will be interfacing with both IT and Business partners.  You will focus on a blend of skills enabling efficient researching and resolution of issues that allows applications to function properly and support continuous deployment all improving speed to delivery for our business partners. Off hours support will be required of this role as there will be on call rotation and potentially implementation deployment responsibilities. 
 
Key Responsibilities:
Immediate Resolution Support for P0 Incidents (On Call).
Resolution/Mitigation Support for Incidents (P1-P4).
Example: Action needed by IT team on policy for user to be able to continue processing.
Participate and provide information/analysis for RCA activities related to incidents.
Resolution/Mitigation Support for Tasks (aka Walk Ups). 
Example: Unknown error occurred and a work around was possible, business wants to understand what happened so a defect can be written if applicable.
Plan, Coordinate, Facilitate & Validate DR activities.
Validation Support for Infrastructure Release activities.  Including but not limited to Releases & Patching. 
Plan, Coordinate, Facilitate & Validate production implementations. 
Resolution/Mitigation Support for Problem Tasks (PTASK). 
Support for Information Risk Management (IRM) & Audit activity. 
Support for Infrastructure activity.  Including (but not limited to) Upgrades, Tool Migrations and Technical Detail Verification. 
Request Maintain and Support ID & Access Management. 
Develop, Maintain and Support application monitoring. Tools including but not limited to Splunk, New Relic and FullStory. 
Gain Knowledge & Understanding of Production Operations to Ensure Code Quality. 
Participate and provide feedback in Implementation Planning, Design and Code Reviews. 
Resolution/Mitigation Support for Universal Automation Center and Batch Jobs. 
Run Reports Per Business Request.
Production Mitigation/Clean Up – provide production support when an issue cannot be resolved in a timely manner and requires manual intervention/action. 
Support Configuration Management activity.  Including (but not limited to) Data Verification, Data Updates, and Code Migration. 
May perform other responsibilities as assigned. 
 
Technical Skills Required: 
Able to debug complex code involving Java, Spring MVC, JavaScript, Spring Boot
Able to understand basic SQL and Oracle PL/SQL
Basic to Intermediate Linux skills
Basic Docker/Kubernetes skills
Tools – Microsoft Teams, Jira, ServiceNow, Microsoft Suite (Word, Excel, etc.) 
Development Tools - GitHub, Apigee for APIs, New Relic, Splunk, Jenkins, Harness, Urbancode Deploy, AWS, Rancher, Azure, Postman, SoapUI, Eclipse, Harbor
 
Soft Skills Required:
General Communication – Written & Verbal 
Technical Liaison Communication – Ability to communicate technical issues to non-technical people 
Problem Solving – Ability to assess proactively and independently, breakdown, and resolve problems 

#LI-AC1

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Uses DevSecOps practices, tooling and techniques.

• Drives continuous improvement and learning through ongoing training, practice and innovation.

• Manages medium to large project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director. 

Typical Skills and Experiences:

Education: Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. 

Experience: Four or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Strong knowledge of software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends. 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 09/17/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Specialist, Software Engineer : $84,000.00-$173,000.00

The expected starting salary range for Specialist, Software Engineer : $93,500.00 - $139,500.00