Specialist / Senior Specialist, IT Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

This is a hybrid position that requires in-office presence based on business needs.

Role Overview

As a Specialist, IT Operations, you provide essential technical support to ensure the stability, security, and efficiency of our IT infrastructure. You assist in troubleshooting hardware, software, and network issues, supporting end-users, and maintaining IT systems. You work collaboratively with cross-functional teams to enhance IT processes and ensure smooth day-to-day operations. Help drive process improvements, and use automation and Al to enhance the efficiency and impact of the IT Operations team. This is a hybrid position that requires in-office presence based on business needs.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues
• Maintain and manage IT assets, including laptops, peripherals, and software licenses
• Assist with system administration tasks such as account provisioning, security updates, and system monitoring
• Troubleshoot and resolve issues involving SaaS tools (Okta,Google Workspace,Zoom,Slack)
• Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications
• Document IT processes, troubleshooting steps, and system configurations for knowledge sharing
• Collaborate with vendors and third-party service providers to resolve IT-related issues
• Assist in IT security initiatives by ensuring compliance with security policies and best practices
• Monitor IT systems for performance issues and escalate concerns as needed
• Participate in providing off-hours support to our employees
• Cover in-office IT support as necessitated by business needs

Qualifications:

• 2+ years of experience in IT support, system administration, or a related field
• Basic knowledge of SaaS and enterprise tools (eg.Okta, Google Workspace, Zoom, Slack)
• Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques
• Experience with ticketing systems and IT asset management tools
• Strong problem-solving skills and ability to work independently in a fast-paced environment

What will help you succeed:

• Excellent communication and interpersonal skills to support a diverse team Strong attention to detail and ability to document technical processes clearly
• A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
• Willingness to learn and adapt to new technologies and IT best practices
• Customer-focused mindset with a proactive approach to problem resolution
• Ability to manage multiple tasks effectively while maintaining high-quality service
• Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
• Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
• Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions.
• Adaptability: You thrive in a high-growth, rapidly evolving tech environment.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #Li-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $60,000-$75,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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