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Supports education program delivery through workspace creation, scheduling, LMS administration, candidate attempt review, customer inquiries, contracts, and program logistics. Creates SOPs, facilitates upskilling sessions, tracks timelines and action items, communicates updates, and partners with stakeholders. Drives process improvements, automation, and AI innovations to reduce manual work and scale education operations.
Posting Type
Remote/Hybrid
Job Overview
The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.Job Description and Requirements
Key Responsibilities:
- Support workspace creation, scheduling, LMS updates
- Review and manage candidate flagged candidate attempts
- Scrub and answer customer inquiries in a timely fashion related to various education programs
- Executes training and certification contracts, working with Finance and Legal to refine and improve
- Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
- Own projects, process improvements, and AI innovations to scale and eliminate manual processes
- Track action items, schedules, and support timelines for team and stakeholders
- Communicate program updates with stakeholders
Qualifications:
- 1-3 years' experience
- Strong attention to detail, excellent communication, curiosity,
- Basic experience with Skiljar and AI tools
- Preferred experience with Salesforce, Skilljar
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$66,000 and $100,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training DeliverySimilar Jobs
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
