Specialist, Content Operations

Do you have a passion for ensuring content accuracy and quality? Are you detail-oriented and thrive in managing processes that impact thousands of learners worldwide? Do you want to work in a collaborative, global environment where your contributions make a real difference?

If this sounds like you, we’d love to hear from you.

What You’ll Do

• Analyze and process errata inquiries from submission to resolution, ensuring accuracy and efficiency.

• Apply established criteria to resolve moderately complex content issues and escalate non-routine cases as needed.

• Execute source content corrections across multiple platforms, meeting formatting, accessibility, and publishing standards.

• Collaborate with subject matter experts to clarify and correct content errors for alignment with learning objectives.

• Maintain and monitor the errata log, analyzing trends to inform content development teams.

• Provide feedback on workflows and processes to support continuous improvement in content operations.

What We’re Looking For

• Bachelor’s degree or equivalent combination of education and experience.

• 3+ years of experience in content management, publishing operations, or editorial processes.

• Strong organizational and time management skills with proven ability to meet deadlines.

• Excellent written and verbal communication skills with a collaborative approach.

• Ability to work independently while navigating occasional ambiguity with sound judgment.

• Experience with content management systems (e.g., RSuite) and project tracking tools (e.g., Jira) is desirable.

• Familiarity with learning management systems (LMS), particularly Canvas, is a plus.

• Proficiency in Microsoft Office Suite, especially Word and Excel.

Why Join Us

• Be part of a mission-driven organization that shapes the future of investment education globally.

• Work in a flexible, hybrid environment that values work-life balance.

• Collaborate with diverse teams and contribute to high-quality learning experiences for professionals worldwide.

• Access competitive benefits, professional development opportunities, and a culture that values integrity and growth.

At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:

Expected salary range: $70,000-80,000

All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.

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About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like:

• Comprehensive health coverage for you and your family

• Generous leave and time off

• Competitive retirement plans

• Flexible work options

• Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to [email protected] noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.

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