Specialist, Client Onboarding

The  Institutional Onboarding team is made up of high functioning, solutions oriented, compliance support professionals at different levels who work independently and together to mitigate risk for Coinbase and our clients.  The team builds relationships with Sales, Account Managers, Compliance, Engineering, etc. to rapidly drive the Onboarding process forward.

The Analyst (specialist) role is integral to the onboarding of high priority clients.  The analyst communicates directly with the client to facilitate the Client Due Diligence (CDD) and where needed the Enhanced Due Diligence (EDD) escalation process.  During the onboarding process, the analyst is responsible for conducting an investigative review and analysis of the client’s application in support of Coinbase’s KYC /AML regulatory compliance policies and program including automated alerts, reviewing required documentation and information supplied and gathered to determine accuracy, whether they meet regulatory requirements, and to determine risk rating. Investigations and findings are documented in the client’s Salesforce application, written narratives and in Ironclad. The Analyst (specialist) is up to date on and considered an SMEs in industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations.  

What you’ll be doing (ie. job duties):

• Communicate directly with high profile clients to perform platform walk-throughs, answer difficult and complex questions, identify and explain documentation requirements, escalate sensitive requests
• Conduct investigative review and analysis in support of Coinbase’s KYC/AML regulatory compliance policies and program including confirming and analyzing documentation received and required during the application review and provisioning process
• Analyze client responses, documentation and KYC information and conduct due diligence reviews in support of detailed Coinbase processes and procedures
• Document Client Due Diligence / Enhanced Due Diligence investigations in written narratives
• Decide whether activity warrants escalation for additional review and subsequently recommend whether documentation appears suspicious and warrants rejecting the client's application after receiving appropriate approvals
• Incorporate feedback from Quality Assurance and Quality Control teams
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigations

What we look for in you (ie. job requirements):

• B.A./B.S. degree or equivalent
• Minimum 3 years relevant experience onboarding regulated clients and conducting AML/KYC investigations and customer due diligence
• Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
• Strong interpersonal, analytical, and communications (verbal and written) skills

Nice to haves:

• CAMS certified (not required, but a major plus)
• Proficient in Google Suite, Salesforce, and Jira

Job #: P70387

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Your interview responses, in the form of a voice recording and/or transcript will be assessed in terms of the job qualifications and characteristics listed in the position description above by a human recruiter.  

For other select roles, Coinbase is piloting BrightHire, an AI interview intelligence platform, to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. 

Depending on your role and stage in the application process, you will be informed of the specifics regarding which tool(s) will be used as part of the interview process.  

These interview tools enable us to give a greater number of candidates an initial interview who meet our mandatory hiring criteria. The above pilots are for testing purposes and Coinbase will not use AI to make an employment decision. To request a reasonable accommodation due to disability, please contact [email protected].