HR, People Coordinator

Permanent

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. 

In this role, you will join a fast-paced People Services and Solutions team responsible for the day-to-day People data operations for the North American region.

We're seeking a motivated individual eager to launch their career in the dynamic and rewarding field of HR and People. A successful team member will be customer focused, detail-oriented, flexible with continuous process/system changes, and possess a problem-solving mindset.

What you'll do:

• Triages cases raised in ServiceNow (internal HR case management system) to the appropriate teams and subject matter experts
• Performs transactional and administrative tasks related to employee personal and job data changes in Workday and in payroll/time and attendance system
• Enhance the overall People Experience by driving Customer Satisfaction through expert guidance and timely resolution of cases and queries
• Resolve queries (‘tickets’) raised in ServiceNow (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs)
• Transact and approve data requests in HR systems (Workday, UKG, Kronos) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the North America population

Qualifications:

• Embraces a growth mindset and demonstrates flexibility
• Strong communication, organizational, collaboration and customer service skills
• Proven ability to manage confidential information
• Basic knowledge of HR policies, practices, procedures, laws, and system tools
• Experience with Workday, even as a user, is a plus.
• Proficiency in Microsoft Excel (pivot tables, lookups, formulas), Word, Outlook, and PowerPoint

Minimum Qualifications:

• High School Diploma and 1-2 years’ experience OR Bachelor’s Degree with no experience – new grads encouraged to apply!
• One year of experience in customer service preferred but not required.

Where you’ll be:

This position will be based at our North America headquarters in Charlotte, NC.

It is the policy of Electrolux North America, Inc. (‘ENA’) to select, develop and promote employees based on the individual's ability and job performance. It has been, and shall continue to be, the policy of ENA to provide Equal Employment Opportunity to all people in all aspects of the employer/employee relationship without regard to race, color, religion, creed, sex/gender, national origin, citizenship, age (40 or older), disability (mental, physical or visual), genetic information, sexual orientation, status as a disabled veteran, veteran of the Vietnam era or as a member of the National Guard or Military Reserve, or any other characteristic protected by applicable federal, state or local law. This policy affects decisions including, but not limited to, an employee's compensation, benefits, terms and conditions of employment, opportunities for promotion, training and development, transfer and other privileges of employment. It has been, and shall continue to be, the policy of ENA to maintain a working environment free of harassment and illegal intimidation. It is further the policy of ENA to comply with all applicable Federal, State, and Local statutes concerning Equal Employment Opportunity.