Solutions Engineer

As a Solutions Engineer at Optimal Dynamics, you will play a critical role in delivering high-quality, outcome-driven solutions for enterprise transportation and logistics customers. This role blends analytical rigor, platform expertise, and consultative engagement to ensure our platform delivers measurable operational impact. You will lead core phases of the implementation lifecycle—scoping, solution design, configuration, testing, and deployment—anchored in a commitment to uncovering operational truths, delivering precise logic, and ensuring readiness through structured solution quality reviews (SQRs).

This is a high-impact, customer-facing role that requires intellectual curiosity, structured thinking, strong communication, and an unwavering focus on business outcomes.

Solution Design & Delivery

• Lead end-to-end implementation of the OD platform across project phases: Initiation → Design → Build → Prepare → Deploy & Support.
• Conduct deep operational discovery to extract first principles and design scalable, rules-based platform solutions.
• Own the Solution Design Document (SDD), including planning rules, constraint logic, mappings, exception handling, and calibration strategy.
• Ensure alignment between customer workflows and OD platform logic, with a focus on long-term usability and business value.

Solution Quality & Readiness

• Drive rigorous solution quality reviews (SQRs) to validate platform behavior against business intent, operational constraints, and data integrity.
• Lead or support user acceptance testing (UAT), ensuring issues are surfaced, categorized, and resolved prior to go-live.
• Monitor and document key workflows for accuracy, completeness, and readiness—escalating risks proactively when needed.

Customer Engagement & Change Enablement

• Facilitate collaborative working sessions with customer stakeholders across operations, IT, and leadership.
• Translate complex technical or planning behavior into clear, actionable narratives that support adoption and change.
• Support go-live activities, including end-user training, hypercare, and early-stage performance monitoring.

Platform Configuration & Integration

• Configure OD’s platform to reflect customer-specific logic, planning strategies, and exception handling.
• Coordinate data validation and systems integration in partnership with internal and external technical teams.
• Support model calibration efforts and confirm readiness through iterative testing and validation.

Internal Collaboration & Execution Excellence

• Work cross-functionally with Product, Engineering, Analytics, and Customer Experience, ensuring clarity, alignment, and delivery success.
• Contribute to internal delivery best practices, reusable templates, and knowledge artifacts.
• Maintain end-to-end traceability of solution decisions and ensure transparency throughout the delivery lifecycle.

Travel Flexibility

• Travel 30-50% for implementation workshops with customers, operational discovery or ride-alongs, design sessions, go-live support, and/or hypercare. Travel frequency varies month-to-month depending on project phase and is scheduled in advance. Flexibility and comfort with a dynamic travel schedule is essential.

• Educated: Bachelor’s degree in Engineering, Logistics, Computer Science, Operations Research, or a related field
• Experienced: 3–6 years of proven success in Enterprise B2B SaaS implementation, logistics platform deployments, transportation or supply chain consulting and/or modeling or optimization within a freight or TMS context
• Structured Problem Solving: Proven ability to answer messy, real-world problems with structured, rules-based solutions. Valuing clarity and precise logic
• Analytical Rigor: Comfortable and skilled in data validation, troubleshooting, and calibration workflows
• Technical Fluency: Familiarity with data flows, configuration parameters, and APIs. Strong SQL skills - with the ability to write, analyze, validate data, and manage databases. Python is a plus.
• Process Driven: A consulting mindset focused on value, presence, and delivery
• Ownership: Independently motivated to drive project execution; manage scope, risk, and take accountability
• Credibility: Confidence in leading technical conversations and solution workshops with senior operators
• Communication: Distill complexity into clear, actionable narratives and artifacts - whether written, visual, or verbal - across a myriad of audiences
• Relationship-Builder: Become a trusted presence in front of senior customer stakeholders, viewing customers as partners, and every interaction as an opportunity to build trust
• Flexibility: Comfortable working with ambiguity and translating it into clear deliverables in a fast-paced, cross-functional, high-expectation environment

1. Delivery Excellence: Successfully meeting project timelines and deliverables across the full OD360 lifecycle. Your customers experience confidence and clarity throughout every phase—Design, Build, Prepare, Deploy.
   
2. Strategic Partnership: Customers rely on you as an extension of their operations team. You help them surface operational truths and translate them into high-leverage platform configurations.
3. Solution Quality: Your design artifacts are clean, structured, and scalable. Your logic is validated through rigorous testing and Solution Quality Reviews (SQRs). UAT is purposeful, complete, and results in confident go-lives.
4. Platform Impact: Our platform is configured to reflect real-world planning behaviors, not theoretical ones. Edge cases and exceptions are anticipated, documented, and managed within the solution The value is measurable, and the system becomes embedded in customer workflows.
5. Team Uplift: The artifacts, methods, and mindset that you contribute to your team elevate everyone. You bring clarity to chaos and leave every project better structured than you found it. Your work becomes the reference standard for other implementations.