Solutions Engineer - M365 Endpoint

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Role Description

• Responsible for the design and implementation of Microsoft Intune device management solutions and related technologies based on customer requirements including:

  • Microsoft Intune

    • Windows, macOS, mobile deployment

      • Apple Automatic Device Enrollment

      • Android Zero Touch

      • Autopilot

      • Manual enrollment scenarios

    • Post-deployment configuration

    • Application packaging and deployment

    • Certificate deployment (SCEP)

    • Security baselines and standards (Microsoft, CIS, etc.)

    • Script creation and deployment

      • Bash

      • PowerShell

      • Batch

      • VBS

    • Device troubleshooting

    • Intune Suite feature enablement

  • Microsoft Endpoint Configuration Manager (CfgMgr)

    • Co-management enablement, including CMG creation

    • Workload migration to Microsoft Intune

    • Configuration, troubleshooting, and site management

  • Entra ID

    • Conditional access

    • User and device groups

    • Roles and permissions

    • App registration

  • Microsoft Active Directory

    • Entra Hybrid Join

    • Group policy creation and migration

    • Organizational units and groups

  • Microsoft Active Directory Certificate Services

    • Device and user-based certificate issuance

    • Network device enrollment service (NDES)

  • Additional third-party tools

    • Migration from other MDM tools to Intune

    • Tenant to tenant migration (Quest, ForensIT, PowerSyncPro, etc.)

    • Intune integrations (PatchMyPC, RoboPack, etc.)

  • Microsoft 365

    • Plan, manage, and troubleshoot Office software deployments

    • Configure Office software updates

• Develop findings and recommendations documentation by analyzing customer and partner environments and identifying areas of opportunity that can be resolved via Intune endpoint management. 

• Execute implementation plans and configure customer and partner environments according to design specifications. 

• Serve as a technical lead on projects and workshops, accountable for the outcome of the technical objectives. 

• Collaborate with other Microsoft delivery teams on projects involving other workstreams such mail migrations and security implementations. 

• Document best practices related to technology and processes for future reference by delivery team members. 

Behaviors and Competencies

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• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.

• Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

• Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.

• Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.

• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.

Additional Skill Level Requirements

• Proficiency with the design, implementation and support of Microsoft Endpoint solutions 

• Creation of script-based solutions to meet customer needs in PowerShell and Bash (Windows, Mac) 

• Strong project time management and communication skills 

• Consultative approach to deploying enterprise architecture 

• Passion for technology 

• Expert and timely decision-making skills 

• Strong written, presentation and verbal communication skills 

• Strong troubleshooting skills 

• Drive to learn and deploy new technology 

• Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences 

Other Requirements

• Completed Bachelor’s Degree, Technical Degree or relevant work experience in Computer Engineering or related field.

• Minimum 5 years of technical experience with increasing responsibility.

• Minimum 3 years’ experience designing implementing and integrating Microsoft Endpoint Management technology.

• Minimum 3 years’ experience working with and migrating Microsoft Endpoint Management technology.

• Minimum 3 years of experience developing and executing scripts for automation and deployment.

• Willingness to travel occasionally

The estimated annual pay range for this position is $75,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status