Serve as the technical bridge between Business Development and Engineering: lead pre-sales scoping and demos, own end-to-end partner integrations, troubleshoot post-launch issues, analyze data with SQL/Tableau to drive growth, and coordinate stakeholders to ensure successful launches and scalable processes.
Description
Who we are
Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.
We’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.
We’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.
The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.
Come build what’s next with us.
What we're looking for
We're looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships.
You'll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value.
ResponsibilitiesPre-Sales
- Scope partner engagements with clear objectives and success criteria
- Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process
- Present technology demos to support new business
Integration & Implementation
- Own partner integrations end-to-end as the primary technical point of contact
- Support the design and implementation process of tailored solutions based on partner technical requirements
- Coordinate internal stakeholders to ensure timely and successful integrations
Post-Launch & Growth
- Troubleshoot, reproduce, and identify root causes of partner-reported issues
- Serve as an advocate for partners inside the engineering organization
- Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners
- Manage multiple concurrent partner engagements
- Identify process improvement opportunities and implement automation to optimize client engagements
- Customer-facing background in sales engineering, solutions consulting, or a similar role
- 4+ years of programming experience in Node.JS or an equivalent language
- 4+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs
- Strong written and verbal communication skills with both technical and non-technical audiences
- Experience in the travel or travel insurance industry
Similar Jobs
Cloud • Information Technology
Lead the technical aspects of enterprise sales opportunities from initial discovery through proof of concept and close. Present and demo Alkira’s networking platform, understand customer requirements, respond to RFPs, design solutions, troubleshoot networking and cloud environments, and guide deployments. Partner with Account Managers and Product Management to influence product strategy and deliver customer-requested features. The role requires deep enterprise networking, security, cloud connectivity, and customer-facing pre-sales expertise.
Top Skills:
AlkiraAWSAws Transit GatewayAzureAzure Virtual WanBgpCheck PointCloud NetworkingDhcpDirect ConnectDnsExpressrouteFortinetGCPGeneveGoogle Cloud RouterGreInfrastructure As CodeIpsec VpnLoad BalancingNatOspfPalo Alto NetworksSd-WanSdnStatic RoutingTerraformVnetVpcVrfVxlanZero Trust
Artificial Intelligence
Act as a trusted technical advisor for enterprise customers: design observability architectures using OpenTelemetry and Kubernetes, build and run POCs, deliver technical demos, guide telemetry ingestion and collector design, collaborate with sales and product teams, and create reusable demo environments and reference architectures to ensure customers realize Dash0's technical value.
Top Skills:
Cloud-NativeCncfDistributed TracingHubspotKubernetesOpentelemetryOpentelemetry CollectorTelemetry Data Ingestion
Artificial Intelligence • Cloud • Information Technology • Consulting
Leads technical sales engagements for HPE Mist campus and branch networking solutions. Partners with sales teams, conducts discovery and architecture workshops, delivers demonstrations and proofs of concept, configures and troubleshoots solutions, and guides customers through adoption. Serves as a trusted technical advisor while enabling account teams and partners. Requires deep enterprise wireless, wired, WAN, identity, security, and network architecture expertise, strong executive communication, and travel up to 50%.
Top Skills:
802.1XAaaAclsBranch NetworkingCampus SwitchingEapEkahauEnterprise Wireless NetworkingEthernetFirewallsHaminaHpe MistIbwaveInfrastructure As CodeLayer 2Layer 3Marvis AiMulticastNacNetallyNetwork SegmentationPythonQosRadiusRest ApisRoutingSAMLSwitchingTcp/IpVlansWanWi-Fi 6EWi-Fi 7
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
