The Solutions Consultant will manage customer integrations involving SaaS TMS platform using APIs and EDI, collaborating with sales and technical teams to ensure client satisfaction and successful implement.
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We're looking for an energetic Solutions Consultant to serve as the subject matter expert for our SaaS-based TMS platform. In this high-impact role, you will accelerate customer integration by planning, managing, and overseeing parallel integration projects using APIs and EDI. You'll work closely with sales to demo solutions, answer complex technical questions, and ensure our customers quickly realize the maximum value from our system.
WHAT YOU GET TO DO:
- Partner with Sales reps to understand prospect goals, pain points, and operational requirements.
- Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements.
- Develop and deliver tailored product demonstrations and presentations highlighting the value and capabilities of the proposed TMS solution.
- Create solution proposals, process flow diagrams, and integration architecture overviews.
- Deliver Statement of Work documentation for proposed solutions.
- Translate customer business requirements into detailed solution designs leveraging TMS configuration, API integrations, and reporting tools.
- Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap.
- Report customer feedback and use case to product teams to help roadmap and feature planning
- Partner with customer success/account management team to ensure smooth handoff from sales to delivery.
- Organize technical resources to scope necessary development.
- Provide subject matter expertise during early implementation stages, ensuring customer expectations align with the TMS’s capabilities.
- Set and communicate accurate and achievable delivery timelines to internal and external stakeholders.
- Participate in testing, validation, and go-live planning where necessary.
- Drive deliverables to completion
- Act as a trusted advisor to customers post-implementation, identifying opportunities for optimization and upsell.
- Tier 2 support for integration or troubleshooting issues impacting customer’s daily operations.
Pre-Sales Support
Design and Configuration
Implementation support
Customer Enablement and Support
REQUIRED QUALIFICATIONS:
- 4+ years of experience working in a solutions engineering/architect and/or technical project management capacity dealing directly with customers and multiple technical teams
- Strong communication skills, both written and verbal, in order to effectively communicate client desires to the development team
- Proven track record of SaaS software implementation and systems integrations
- Ability to clearly define and deliver technical solutions that drive client satisfaction and business results
- Experience with system integration design, implementation, testing (EDI/API)
- Native or highly proficient English language skills
- Excellent customer service skills
- First hand experience working with a TMS system is a plus
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
Top Skills
APIs
Edi
SaaS
Tms
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Advisory Solutions Consultant will support sales in strategic accounts, engaging in technical presentations, product demos, and aligning solutions to client needs.
Top Skills:
Application ServersAWSAzureDatabasesDirectoriesGCPJavaJSONLdapSQLVirtualizationWeb ServicesXML
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Advisory Solutions Consultant supports sales teams by leveraging technical skills to align SailPoint solutions with customer needs, provide product demos, and enhance sales initiatives.
Top Skills:
AWSAzureGCPJavaJSONLdapSQLXML
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves consulting on ServiceNow solutions, leading design workshops, guiding documentation, and overseeing project delivery while ensuring customer success.
Top Skills:
BootstrapCoupaCSSHTMLIvaluaJavaScriptLdapMiddlewareOracle Procurement CloudSap AribaSap EccSap S/4HanaServicenowSsoWeb ServicesXML
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
