Solutions Architect - Presales

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

Summary:

As a presales Solutions Architect for ITMS and Managed Services, this individual will be responsible for designing and quoting managed service solutions for our mid-market customers. Working closely with our Account Executives, this individual will meet with customers to discuss their business needs, provide an overview of the New Era managed services practice, and align those needs with a managed services quote.

Requirements:

• Strong knowledge in managed services components including, but not limited to, desktop/servers, network infrastructure, firewalls, and unified communications.
• Experience presenting and quoting some (or all) of the following:
  • N-central
  • Auvik
  • SolarWinds
  • Lifecycle Manager
  • SentinelOne
  • KnowBe4
  • Cisco Umbrella
  • Proofpoint
  • Datto Backup
  • Datto SaaS
  • Duo
  • Keeper Security

• The ability to properly build quotes and properly account for costs/prices when quoting.
• Proficiency with Excel, PowerPoint, and other office applications.
• The ability to work in a collaborative environment.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• 3-5 years of experience in a presales or technical consulting role, with a focus on ITMS and Managed Services.
• Manufacturer certifications for the technologies listed above are encouraged but not required.

Primary Duties:

• Working closely with sales to help sell ITMS and managed service solutions provided by New Era.
• Building presentations, quotes, and proposals.
• Staying updated on the latest technologies, industry trends, and competitor offerings.
• RFP/RFI responses.
• Working as the SME for all ITMS and Managed Services related offerings.

Language Skills:

• Ability to read, write, and speak fluently in

Physical Demands:

- Sedentary work that primarily involves sitting/standing.

- Prolonged periods of sitting at a desk or computer.

- Occasional lifting of objects, not exceeding 20 pounds.

- Limited standing or walking required.

Work Environment:

• This role requires a reliable internet connection and a quiet, dedicated workspace to ensure productivity and effective communication with customers and team members.
• Remote position with ability to attend on-site team or client meetings and business engagements.
• While working remotely, employees are expected to adhere to company policies and maintain a professional and secure work environment.

Expected Work Hours:

Monday – Friday, 8am – 5pm EST with 1-hour unpaid lunchbreak (8 hours per day, 40 hours per week).

Travel: Travel may be required for on-site team and client meetings and working sessions with the client. All other work will be performed remotely unless required to be onsite by the team/client needs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.