Solution Consultant (Channel/VAR)

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has nine offices worldwide.

Job Description

To support the growth of the Nexthink business we are looking to expand our Solution Consulting team with additional resources in North America. The primary purpose of this role is to provide presales support to our regional partner ecosystem across the USA.

The Solution Consultant is expected to work collaboratively with the channel partner team and Nexthink Professional Services team to support the growing regional partner ecosystem. You must be experienced in presales, value-selling, and sales methodologies, as well as being self-motivated with a can-do attitude. You must have experience working with partner/channel models with a track record of enabling technical teams to become self-sufficient and successful.

This role reports into the Director of Solutions Consulting, North America, but will be closely aligned to the Regional Partner Managers, who will set the day-to-day priorities. Successful candidates can reside anywhere in the United States but will need access to a major airport hub. Due to the travel requirements, somewhere in central US is preferred, but all qualified candidates will be considered.
 
Key elements and responsibilities are described below:

The role:

• Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.
• Assist partner sales teams to qualify leads by using your deep understanding of product capabilities to align with business issues and provide business value.
• Take a leading role in the ongoing technical enablement and certification of partner technical/ presales teams. This will include Initial understanding/vision setting; demonstration accreditation; POV training and accreditation; update sessions on new releases; and being the goto point of contact for the technical teams.
• Play a supporting role at customer meetings hosted by the partner presales teams.
• Work closely with the Partner Manager(s) to determine focus and priorities across the partner ecosystem.
• Provide ongoing support for live opportunities, RFP’s/RFI’s, and other partner activities.
• Participate as a speaker in key company and partner events and other marketing related activity as necessary.
• This is a field-based role and requires domestic travel to partner and client sites throughout the USA. International travel will also be required from time to time.

Qualifications

• You will have extensive experience in a presales or technical consulting role, ideally selling SaaS/Cloud based solutions.
• Proven experience working with/enabling channel partners/VAR’s.
• Proven experience working with a sales organization focused on Value Selling.
• Proven experience as a key technical resource leading the introduction of a new technology into the market.
• Experience in one or more of the following areas:

• Workplace, End User or Desktop Services and management of these
• Digital Experience Monitoring or similar end-user experience driven functions
• Cloud, Win10, O365 and other Migration-, Release- or Change related projects
• The ITIL framework, Service Lifecycle and other quality-of-service related disciplines.

• Demonstrated skills in complex solutions environments
• Superior business acumen; ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed
• Technologically savvy and able to learn Nexthink products and services, technologies and business whilst understanding how this applies to channel/VAR business models.
• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives.
• You consider yourself a team player, able to thrive on finding solutions in a dynamic
  work environment and understand that success comes through teamwork and knowledge sharing.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.