Incident Response Engineer

About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions while giving payers and employers the tools to connect, manage, and measure outcomes across conditions. Our platform provides a curated marketplace of digital and community solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to address the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and keeps them engaged for lasting health improvements.

Job Summary

We’re looking for an Incident Response Software Engineer with 2–3 years of experience to help diagnose, troubleshoot, and resolve production issues across our platform. This role is a software engineering position, not DevOps, IT support, or infrastructure automation.

You’ll work directly in live systems to investigate problems, analyze logs and traces, identify root causes, and partner with application engineers to implement lasting fixes. If you love debugging, problem-solving, and improving how systems behave under real-world conditions, this role offers high impact and strong growth potential.

What You’ll Do

• Participate in incident response efforts to diagnose and resolve issues in production applications
• Analyze logs, metrics, and traces using Dynatrace and Azure Application Insights
• Trace issues across Node.js services, APIs, front-end behavior, and data layers
• Develop targeted automated tests (Jest, Cypress, Playwright) to validate fixes and prevent regressions
• Document root causes, remediation steps, and resolutions for internal teams
• Identify opportunities to improve monitoring, alerting, and application stability
• Collaborate with software engineers, SRE partners, and product stakeholders during incidents
• Join an on-call escalation rotation (with senior engineering support)

Our Tech Environment

• Backend: Node.js, Express, TypeScript
• Frontend: Next.js, Redux, Cypress, Playwright, Jest
• Cloud: Azure, GCP
• Data: Postgres, BigQuery, MongoDB
• Observability: Dynatrace, Azure Application Insights

What You Bring

• 2–3 years of experience in software engineering, application troubleshooting, or production support
• Proficiency in JavaScript/TypeScript, especially debugging real applications and services
• Ability to trace issues across APIs, microservices, and data layers
• Comfort writing or modifying automated tests to validate fixes
• Familiarity with SQL and basic NoSQL querying
• Clear communication skills — summarizing issues, root causes, and impact

Nice-to-Have Experience

• Exposure to P0/P1 or incident response workflows
• Experience with microservices, event-driven systems, or distributed architectures
• Familiarity with observability tooling (Dynatrace, Datadog, OpenTelemetry)
• Experience with front-end debugging or UI automation

Additional Details

• U.S. work authorization required; no sponsorship available
• Remote-first within the U.S.
• Occasional travel for team meetings

Benefits:

• Flexible PTO
• 13 Company Holidays
• Medical, Dental, and Vision Insurance
• Paid Parental Leave & Adoption Assistance
• 401(k) + Company Match
• Free Fitbit
• Fun, collaborative, mission-driven culture

Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.