As a Software Engineer - Support, you'll troubleshoot production issues, implement fixes, and collaborate with teams to enhance web platforms. You will also define backlog tickets and contribute to improving incident response processes.
Software Engineer - Support
Our Mission
Your Mission
Who You Are
Key Requirements
Nice to Haves
What’s in it for you?
Our Commitment to Diversity and Inclusion
Other Requirements
Location: Remote (US or Canada)
Type: Full-time
Ezra’s mission is to detect cancer early for everyone in the world. Our AI-powered Full Body MRI screens for cancer in up to 13 organs and is available at over 100+ imaging facilities in 30+ cities across the US.
We believe in empowering people to make their own health decisions, offering Ezra as a direct-to-consumer service. Members visit our partner imaging centers for a Full Body MRI and receive an AI-powered report from an Ezra Medical Provider within 7-10 days.
The Ezra radiology reports are generated by our partner radiologists, using Ezra-approved radiology templates. These radiology reports are then converted into consumer-friendly reports using Ezra Reporter, an AI trained to convert radiology reports into plain English.
As a Software Engineer - Support at Ezra, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. You’ll focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.
- Join a passionate and collaborative team dedicated to groundbreaking health solutions.
- Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).
- Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.
- Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.
- Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.
- Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.
- Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.
- Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.
You’re a collaborative and detail-oriented engineer who thrives in a supportive and mission-driven environment. You have a problem-solving mindset, excellent communication skills, and the ability to clearly articulate technical concepts. You enjoy working as part of a team, have a human-centered approach to technology, and are passionate about the positive impact your work can have on people's health.
- 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.
- Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).
- Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.
- Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.
- Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.
- Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.
- A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”
- Experience with DICOM, HL7/FHIR, or other healthcare standards.
- Background in security & compliance (HIPAA, SOC 2).
- Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling.
As a Software Engineer - Support at Ezra, you'll have the opportunity to make meaningful contributions within a fast growing organization committed to early cancer detection. You’ll also have access to:
- Stock options.
- Comprehensive health, dental, and vision plans for you and your family.
- Flexible work environment.
- Team off-sites and wellness initiatives.
- Competitive vacation policy.
- A culture that emphasizes continuous learning and personal growth.
We’re dedicated to building a diverse team and an inclusive culture. Ezra is an equal opportunity employer and does not discriminate based on race, ethnicity, nationality, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
Please include a link to your online portfolio or GitHub repository showcasing relevant technical work when submitting your application.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at [email protected].
Top Skills
Asp.Net Core
Azure
C#
JavaScript
SQL Server
Typescript
Similar Jobs
Artificial Intelligence • Information Technology • Software
Lead technical support for an AI voice platform, debug complex issues, build AI agents and automations, and oversee a support engineering team.
Top Skills:
AIAPIsAutomationJavaScriptPython
Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
The Senior Account Executive will drive revenue growth through consultative sales, close new business deals, and manage customer relationships, ensuring alignment with customer needs and company values.
Top Skills:
SaaS
Artificial Intelligence • Productivity • Software • Automation
The role entails forecasting, planning, and analysis for Zapier's self-serve and new products businesses, requiring strong SQL skills and finance expertise.
Top Skills:
SQL
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
