Responsibilities:
Partner with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems to restore service and prevent recurrence
- Define and use service level indicators and service level objectives to proactively identify risk, prioritize reliability improvements, and reduce customer impact
- Advance observability practices by improving telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover
- Improve operational excellence through runbooks, automation, and continuous improvement actions that reduce toil and production risk
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
- Shift Flexibility: You are prepared to work across rotational shifts and weekends, supporting 24/7 system reliability and business continuity.
- Regulatory Compliance: You rigorously follow all business, functional, and regulatory norms, which is critical in the financial sector for risk mitigation and legal compliance.
- Integrity in Interactions: Your client and vendor engagements are conducted with unwavering integrity, reflecting JPMorganChase’s values and reputation.
- Secured Environments: You are capable of operating in highly secure, air-gapped, and hardened environments, such as co-located client/vendor premises, which often require specialized protocols and heightened security awareness.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Key Facts About Charlotte Tech
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