Software Engineer – Generative AI (AWS Focus)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary
Join the global Innovations team at Genesys to build and scale cutting-edge generative AI applications. This team is at the forefront of innovation, delivering custom applications, integrations, and AI-driven solutions for Genesys Cloud environments. We’re looking for an experienced full-stack developer with deep knowledge of AWS, Python, and generative AI technologies.

Key Responsibilities

• Design and develop generative AI applications using Python and AWS Bedrock.

• Automate business practices through AI-driven solutions.

• Collaborate with DevOps engineers to architect and manage AWS-based infrastructure for cloud contact center solutions.

• Maintain and optimize AWS operational configurations, including resource management, permissions, usage scripting, and alerting.

• Implement deployment automation and CI/CD pipeline practices.

• Ensure cloud security and apply best practices to minimize vulnerabilities.

• Develop applications using NodeJS and ReactJS, targeting Lambda functions and containerized deployments.

• Respond to and resolve cloud infrastructure support tickets.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field.

• Must be able to work in the United States (now AND in the future) without needing visa sponsorship.

• 4+ years of full-stack software development experience using Python, NodeJS, and ReactJS.

• 2+ years of experience developing and deploying SaaS solutions on AWS.

• Hands-on experience with container technologies such as Docker or Kubernetes.

• Proven understanding of generative AI, including large language models (LLMs), Agentic AI, and diffusion models.

• Experience with models such as OpenAI ChatGPT, Anthropic Claude, Google Gemini, and Hugging Face.

• Skilled in deploying solutions across both Windows and Linux environments.

• Proficient in building responsive web UIs with ReactJS; familiarity with AngularJS or jQuery is a plus.

• Familiarity with Genesys APIs and cloud services.

• Strong analytical and troubleshooting skills in software operations.

• Experience with database administration and performance optimization.

• Comfortable in Agile environments with strong collaboration and independent work skills.

• Experience with automated testing, CI/CD, and modern DevOps practices.

Preferred Qualifications

• Experience supporting enterprise-scale contact center environments.

• Exposure to customer-facing software deployments in a services-led delivery model.

• Interest in emerging AI models and rapid prototyping.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.