Software Engineer 5

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

About the Team

The Customer Service Platform team empowers Netflix Customer Service to help customers 24x7 to resolve issues as they try to stream or sign up for Netflix.  We do this by creating a maintainable, scalable, and resilient technology ecosystem that blends in-house and vendor solutions.  

Our areas of responsibility include powering our contact center, CMS, customer support agent-facing member management system, and other operations tools.  We focus on operational and cost efficiency, on both agent and customer experience, and enabling rapid innovation in how Netflix does Customer Service, especially in the world of Generative AI.

We are transforming our technology ecosystem from one composed of mostly legacy home-grown applications to a modern hybrid architecture that strategically integrates vendor solutions while preserving Netflix-specific innovation. This platform powers support experiences across Streaming, Games, and Netflix House, complemented by significant investment in Generative AI initiatives that will define the future of customer service.

About the job

We are looking for a senior full stack engineer who is truly a champion on full stack development.  

As the owner of both backend and frontend development for our member management software (Netflix CRM), you will drive features from initial concept through to production launch. This role requires close collaboration with many Netflix engineering teams, external vendors, and product stakeholders to deeply understand requirements and deliver comprehensive end-to-end solutions. You will be responsible for building, testing, and deploying robust features that meet both technical and business objectives.

Our member management software serves as the critical foundation of the support agent experience, handling massive end-user traffic while powering internal operations at scale. Built on a pioneering microservices architecture, our platform orchestrates services across Netflix teams to deliver seamless functionality. We are currently exploring Generative AI to enhance agent productivity, operational efficiency, and fraud prevention capabilities.

Qualifications:

• Experience with TypeScript or JavaScript

• Experience with modern UI framework such as React

• Solid experience in object oriented programming in Java, C++ etc incl. Javascript class

• Solid experience with API technologies such as GraphQL, gRPC, and REST

• Solid knowledge of data structures, DB schema design and modern design patterns

• Extensive experience integrating internal and/or third-party services

• Experience with cloud computing platforms like Amazon Web Services

Nice to have:

• Experience in customer support / account management domain

• Experience with Generative AI / ML at application level

• Experience working with SLOs, SREs, and contemporary observability platforms. 

• Experience developing build tooling or delivery automation

• Experience with distributed systems / cloud deployment / AWS multi region 

• An advocate for reliability and operational excellence

• A good grasp of UX fundamentals
   

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $388,000.00 - $558,000.00. This compensation range will vary based on location.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.