Social Operations Manager

Job Description:
We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself! You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is looking for a Social Media Operations Manager to join our Brand Social team, helping bring Chewy's brand, campaigns, and storytelling to life across social platforms.
We're looking for a production-minded, detail-driven candidate to lead the social production that powers Chewy's social. As the Social Media Operations Manager, you'll build and oversee the workflows that enable Chewy's to move from planning to capture to publishing with clarity, quality, and speed.
This role is the connective tissue between strategy, creative and publishing. You'll be responsible for content workflow execution, team coordination, and the operational management of content producers, agencies and creators. You'll also work in close partnership with the Social Media Manager and Community & Culture Strategist to help bring timely cultural activations and earned moments to life.
What You'll Do:
Social Operations & Calendar Management

• Own and maintain the social production calendar
• Ensure clear visibility, prioritization, and alignment across platforms, campaigns, and content types
• Translate approved strategic ideas into executable schedules, timelines, and content capture plans
• Balance production cadence, resourcing, and timelines across teams and creators
• Maintain flexibility to support real-time cultural moments and timely activation

Content Workflow & Execution Operations

• Own and optimize end-to-end social content workflows from briefing through publishing and performance tracking
• Build, document, and maintain operational standards, processes, and playbooks
• Coordinate day-to-day production with internal teams, freelancers, and content partners
• Manage approvals, handoffs, and dependencies to ensure quality and on-time delivery
• Maintain organized asset repositories, trackers, and documentation to support scale and efficiency

Cross-Functional & Team Enablement

• Serve as the primary operational partner to Marketing and Community & Culture social teams
• Lead production meetings, briefings and cross-functional check-ins
• Provide clear status updates, timelines, and accountability across collaborators
• Enable creative and strategic teams to focus on ideation by removing operational friction

Creator & Vendor Management

• Manage and coordinate freelance creators and content contractors
• Ensure timely delivery, brand alignment, and consistency across creator output
• Support scaling creator operations as One Social expands across organic, influencer, and paid

Operations Readiness & Optimization

• Support performance reviews through accurate documentation and reporting inputs
• Identify workflow and production inefficiencies and continuously optimize tools, processes, and systems
• Help integrate operational standards across organic, influencer, and paid social into a unified publishing engine

What You'll Need:

• 5+ years of experience in brand social, advertising, or digital marketing (in-house or agency)
• Demonstrated ownership of production workflows, tooling, and creator/vendor coordination.
• Strong understanding of brand-building, campaign storytelling, and social-first creative
• Ability to think strategically while implementing hands-on
• Clear, proactive communication style and ability to keep projects moving amid ambiguity.
• Strong interpersonal, organizational, communication, and creative judgment skills
• Comfort in a fast-paced, high-volume creative environment.
• Experience with native platform, Emplifi or similar tools
• Passion for pets and brands, advertising, and culture
• Position may require travel

What You'll Get:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
• Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and to become your best.
• Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and celebrate inclusivity with various company events, programs, and activities.
• Comprehensive medical, dental, vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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