Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.
This is a remote position.
Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 3+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
- Familiarity with warehouse and logistics business processes.
Similar Jobs
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Lead product design, requirements, prioritization, and delivery for complex cross-functional initiatives. Build adoption and customer-health dashboards, analyze usage and competitive positioning, resolve customer escalations, and translate feedback into product improvements. Support enablement through webinars, documentation, and training, while representing the product with customers, advisory boards, and executive stakeholders. Partner closely with Engineering, UX, Platform, Support, Services, Growth, and Customer Success teams.
Top Skills:
CoupaLookerMetabaseNetSuiteOraclePeoplesoftSAPSQLTableau
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Sell Coupa’s cloud-based spend management solutions to enterprise customers. Responsibilities include prospecting, pipeline development, engaging C-level executives, leading large deals through closure, building account plans and value roadmaps, forecasting sales performance, and identifying new business opportunities. The role requires enterprise SaaS sales experience, quota attainment, executive influence, ROI and TCO modeling, account planning, and cross-functional collaboration.
Top Skills:
B2B SoftwareCloud-Based SoftwareSaaS
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Strategic Account Executive responsible for selling identity security solutions to Fortune 500 customers. Owns the full sales cycle, including prospecting, discovery, demonstrations, RFPs, negotiations, forecasting, and closing. Develops territory and account plans, builds partner relationships, leads virtual sales teams, collaborates with marketing and technical resources, maintains Salesforce accuracy, and drives pipeline growth and quota attainment.
Top Skills:
ClariHighspotIdentity SecurityMicrosoftOktaSalesforceSaviynt
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
