Small and Business Banking Lending Operations Director

About this role:
Wells Fargo is seeking a lending Operations Director for Small and Business Banking Lending Operations. The Lending Director role reports into Global Operations and is responsible for pre-and-post underwriting functions supporting the Small and Business Banking Line of Business. As a direct to the Head of Small and Business Banking Operations, this leader will manage approximately 250 employees who support lines of credit, practice finance and real estate and reports into Consumer and Small and Business Banking and supports customers with revenue up to $25mm.
In this role, you will:

• Manage the pre and post decision activities across multiple Line of Credit, Practice Finance and Real Estate teams located across the US and internationally.
• Be a champion for bankers and clients, focusing on strategies and processes that constantly improve the overall experience.
• Partner with Small and Business Banking on the launch and expansion of products
• Act as a risk leader, overseeing 4 Risk Accountability Units (RAUs) and managing a number of issues, audits, and regulatory concerns.
• Champion and be the example for leader and employee engagement, development, and recognition
• Approve and formulate policies, procedures, and methods associated with Lending Operations which directly impact the business line or indirectly affect the entire organization
• Oversee execution of operations procedures while maintaining high levels of quality with minimum deficiencies and errors
• Lead multiple Lending Operations teams by making strategic decisions to resolve highly complex issues and meet high risk deliverables
• Interpret and develop range of policies and procedures within Lending Operations functional area
• Direct strategic planning discussions for the business line, and provide significant input regarding future direction for associated functional areas
• Collaborate with and influence all levels of professionals, including experienced leadership
• Coach, influence, develop, and manage Lending Operations team, including decisions related to performance reviews, terminations, hires, discipline, or salary actions
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy
• Act as a champion for your employees and leaders; setting the vision and creating the roadmap for your teams to succeed
• Build strong partnerships with the Line of Business, bankers and critical finance, risk and legal groups.
• Act as a risk leader; overseeing RCSA, issues, audit validations, controls, procedures and other activities that protect our business

Required Qualifications:

• 8+ years of Senior Leader experience in Small and Business Banking, Commercial or Private Banking Lending Operations; or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of management or leadership experience

Desired Qualifications:

• 8+ years' experience in transforming large lending operations businesses
• 6+ years of direct management experience
• Strong experience in a Commercial middle office or time spent in the field as a banker
• Strategic ability to connect operations, the line of business, bankers and customers to a short-, medium- and long-term strategy to exceed objectives in support of growth objectives for Small and Business Banking

Job Expectations:
Ability to travel up to 15% of the time
Posting End Date:
14 Oct 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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