Site Reliability Engineer

Responsibilities

• Monitoring and Observability: Design and implement monitoring solutions to track the performance, availability, and health of various systems and services. Establish robust monitoring frameworks, set up alerts, and analyze system metrics to identify and resolve issues proactively.
• Establish and align metrics, including SLAs, SLOs, and SLIs, to closely tie system performance to business objectives, ensuring that the site reliability engineering efforts support the overall goals and customer satisfaction.
• Utilize AIOPS techniques to leverage automation in Incident Management and Response. Develop and maintain automated incident response systems that can detect and mitigate issues automatically. This includes automated incident triaging, remediation, and escalation workflows to minimize manual intervention and improve response times.
• Leverage the IT service management platform’s capabilities to integrate monitoring into incident management, change management, and other operational processes, enhancing the efficiency and effectiveness of site reliability engineering practices.
• Working closely with IT functional owners & SME’s.
• Perform complex systems design, proof of concept, implementation and integration functions.
• Tasks will consist of developing detailed designs, execution and troubleshooting of strategic solutions in support of effective monitoring, alerting, escalation, automation, reporting and event correlation

Education and Experience

• 5 years hands-on experience with enterprise monitoring solutions
• Must possess knowledge of Network Switches, Server hardware, Storage, and Virtualization Technologies
• Understanding of VMware Infrastructure
• Experience working with variety of monitoring systems such as Zabbix, vRealize Operations Manager, Nagios and Science Logic
• Experience and proficiency in integrating with ServiceNow or similar IT service management platforms.
• Experience with managing automations within a monitoring environment.
• Ability to provide guidance with design, maintenance, and improvements to enterprise level monitoring solutions.
• Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.
• Experience with design, implementation, and support of monitoring tools in a complex, multi-platform environment.
• High level of understanding monitoring requirements for Storage, Network, and Compute servers.