What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
We are seeking a talented and motivated Site Reliability Engineer (SRE) to join our growing team. As an SRE at Cloudbeds, you will be responsible for ensuring the reliability, availability, and performance of our systems and applications. You will collaborate with cross-functional teams to design and implement scalable and resilient solutions, leveraging automation and best practices in site reliability engineering. You will have endless opportunities for architecture design and implementation within AWS cloud infrastructure in a largely bottom-up and healthy debate team culture. As an SRE Engineer, you will help us in providing the highest quality full-stack management solution for hotels, B&B’s, hostels, and vacation rentals all over the world.
Location: Serbia
What You Will Do:
- Design and implement reliable, scalable, and efficient systems to meet the needs of the organization.
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
- Develop and continuously improve Product monitoring and logging systems based on the Prometheus, DataDog, and Loki stacks.
- Respond to and resolve incidents, ensuring minimal impact on services.
- Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets. Optimize system performance and troubleshoot issues as they arise.
- Support development teams by sharing SRE best practices and expertise, assist in environment and application configuration from the resiliency perspective.
- Collaborate with security teams to implement and maintain security best practices.
- Support the release process via CI/CD pipelines.
- Automate the platform with infrastructure-as-code and configuration management.
- Maintain clear and comprehensive documentation for systems, processes, and procedures. Share knowledge with team members to enhance overall understanding.
- On-call rotation support for the production environment outages.
You’ll Succeed With:
- 2+ years of experience as a DevOps or SRE Engineer, working with AWS.
- Exceptional skills in Linux system administration.
- 2+ years of strong Experience in Kubernetes, Docker, Helm charts.
- Experience implementing and scaling Elastic Kubernetes (EKS) platforms.
- Strong Experience with application containerization methodologies and delivery.
- Strong Experience with monitoring, logging, and alerting technologies (any of ELK, Datadog, Loki, AWS Cloudwatch).
- Experience with infrastructure-as-code methodologies such as Terraform.
- Experience with designing, building, and supporting CI/CD pipelines (Github Actions, Bitbucket pipelines, and ArgoCD).
- Experience with web application servers (NGiNX, Ingress controllers, traffic load balancing), databases (MySQL, PostgreSQL, Aurora), cache technologies (any of Redis, Memcached), and queue technologies (SQS).
- Ability to write Bash/Python scripts.
- Good networking skills.
- Good written and verbal communication in English.
- Good team player qualities.
- Ability to work remotely and manage your own time in a global team.
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
Nice to Haves:
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
- Experience working in a Scrum team using Jira and as L3/L4 support.
- Experience working in a PCI-compliant environment.
- Experience working with Kong API Gateway
#LI-IK1
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice(2024)
- Deloitte Technology Fast 500 (2024)
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access provided to professional Therapy and Coaching
- Access to professional development, including manager training, upskilling and knowledge transfer.
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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