Site Reliability Engineer

What You'll Do

• Hands-on engineering work, including developing new deployments, automation scripts, and tooling to meet client needs.
• Manage and maintain patch management processes, ensuring timely updates, security compliance, and system stability across cloud and on-prem environments.
• Oversee Identity and Access Management (IAM), implementing and enforcing security best practices to protect sensitive data and ensure proper access controls.
• Perform cloud administration and system administration tasks, such as provisioning resources, optimizing performance, and troubleshooting infrastructure issues.
• Collaborate with senior engineers and solutions architecture teams to address complex technical issues, ensuring timely resolutions and maintaining client satisfaction.
• Adhere to established quality standards for engineering deliverables, aligning with internal protocols, compliance regulations, and project deadlines.
• Identify and communicate potential risks, working with relevant stakeholders to incorporate mitigation strategies that meet regulatory and client expectations.
• Contribute to day-to-day project tasks, including tracking progress, providing updates, and ensuring assigned activities are completed on schedule.

What You'll Bring

• 3–5 years in systems engineering and architecture, including requirements gathering, basic architecture development, systems integration, and testing
• 3–5 years in cloud computing (AWS, Azure, or GCP), covering design, deployment, operations, and basic automation
• 3–5 years working with Infrastructure-as-Code (for example, Terraform, Ansible) to provision and manage cloud resources
• Experience meeting SLAs through effective issue identification, escalation, and resolution in a fast-paced environment
• Proven track record of contributing to operational improvements (for example, automating workflows, enhancing monitoring) and supporting compliance requirements (for example, FedRAMP)
• Experience participating in project definition and documentation, including planning, design reviews, and post-implementation summaries
• Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
• Cloud and Automation: Hands-on experience with AWS, Azure, or GCP; working knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
• Technical Collaboration: Proven ability to work alongside Site Reliability Engineers and cross-functional teams, contributing to team problem-solving and performance improvements
• Soft Skills: Strong interpersonal, organizational, and problem-solving skills; capable of building trust with internal stakeholders and clients
• Documentation and Communication: Skilled at creating technical diagrams and clear written documentation; able to convey complex ideas effectively
• Professionalism and Autonomy: Demonstrated ability to manage individual tasks, balance priorities, and maintain a professional attitude in both independent and team settings
• Security Mindset: Critical thinker capable of meeting security and compliance requirements without compromising operational objectives

Bonus Points

• Serverless and Modern Architectures: Exposure to serverless, microservices, containerization, or other modern application frameworks
• Network and Firewall Technologies: Experience with cloud-based networking, next-gen firewalls (for example, Palo Alto, Cisco ASAv), and other network security solutions
• Tools and Frameworks: Familiarity with Visio, LucidChart, Jira, or similar platforms for diagramming and project coordination
• Regulatory Familiarity: Basic understanding of FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, or similar frameworks
• Exposure to large-scale or high-availability production environments (24x7)
• Familiarity with encryption, PKI, and security baselines (for example, FIPS 140-2, CIS Benchmarks, DISA STIG)
• Previous experience in technical consulting engagements or cross-functional collaboration (for example, with security teams, compliance teams)
• Additional hands-on work with continuous monitoring and vulnerability management.