Site Reliability Engineer III, (IoT Observability)

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Device SRE team owns deployment of software to our fleet of IoT devices, as well as observability during and after deployment. This involves working in the entire stack from telemetry/event generation in the firmware, data ingestion into the cloud, visualization of data, and alarms that indicate issues. We are expanding our scope beyond Cameras to include Aviation devices. Our goal is to provide consistent infrastructure, processes, and tools across the organization that enable the development team to roll out new software rapidly and reliably, while enabling them to identify and respond to issues quickly, resulting in fast rollouts of new features with minimal downtime.

Must Have

• Experience developing software for embedded systems, especially large or complex IoT/edge devices

• Hands-on experience instrumenting metrics and telemetry directly on-device (e.g., firmware counters, health signals, performance instrumentation, event/event-generation)

• Strong coding skills (ex: C/C++, Python, R, JS, Java, Groovy) and understanding of common algorithms

Strongly Valued

• Proficiency in scripting languages (e.g., Bash, Python) to automate processes

• Experience with data ingestion pipelines (telemetry from device --> cloud, batching, retries, reliability patterns)

• Data visualization & dashboarding (ex: Grafana, Sigma)

• Broad experience with databases & logging (SQL: PostgreSQL, NoSQL, Time Series like Prometheus / DataDog), even if not deep SQL expertise

• Cloud computing experience (e.g., AWS) and distributed systems fundamentals

• Site Reliability Engineering experience for IoT devices (on-call, monitoring, & alerting)

• Strong grasp of software development workflows (CI/CD, test automation, semantic versioning, branching strategies)

Nice-to-Have

• Experience with infrastructure-as-code (IaC) tools (Ansible, Terraform)

• Experience with volume data processing (pipelines, modeling, large-scale storage)

• Experience with distributed telemetry architectures or large-fleet device management patterns

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We prescribe 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Senior SRE, Devices Observability at Flock Safety.

The First 30 Days

• Maintain and improve data collected from devices for monitoring fleet health.

• Improve ability to identify and root-cause issues in the fleet, including automated alarms.

• Maintain and build out dashboards that provide insight into fleet health.

• Streamline software rollout workflows and monitoring to reduce manual steps and improve response times.

• Define and build out on-call rotations for monitoring fleet health.

• Perform ad-hoc analysis of unexpected issues by analyzing data collected from the fleet.

• Participate in on-call rotations to serve as first responder for outages and general requests from stakeholders.

The First 60 Days

• Improve or create a Grafana dashboard.

• Improve or create a Sigma dashboard.

• Improve or create a piece of telemetry data or event in device firmware.

• Review the code of other engineers in GitHub and Gerrit.

• Modify infrastructure in Terraform.

• Take a crash course in the incident response protocols for Flock Safety.

• Participate in on-call rotations (initially paired with a more experienced team member).

• Discuss high level career goals and expectations with your manager.

90 Days & Beyond

• Help with any cross-team needs/dependencies.

• Contribute ideas for how we build better software, increase productivity, and deliver more value to customers.

• Implement actions that increase customer satisfaction and developer satisfaction.

• Participate in at least 3 customer calls within your first 90 days.

• Work with a field tech to do a Field Ops Ride-Along.

• Evaluate the first 90 days with your manager to highlight successes and learning opportunities.

1. We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. To check out our interview stages and how you should prepare visit experiences on our careers page.

In this role, you’ll receive a starting salary of $140,000-$170,000 as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.