Set Up Channel Back Office Manager In Training - Onsite

Set Up Channel Back Office Manager In Training - Onsite
As a Manager in Training at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. MIT's manage, develop and motivate an internal team of ~15 associates and strive to exceed standards of customer service and experience.
General Responsibilities:

• Accountable for achieving business goals for a team of around 15 associates within a unit.
• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
• Prepare and deliver monthly performance reviews for direct reports.
• Manage business level metrics (pen rates, occupancy) to high efficiency standards.
• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
• Motivate and develop associates and help them achieve their career aspirations.
• Execute flawless management of projects assigned to the unit.
• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates
• Understand the business goals and implement processes that support these goals.
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
• Review and interpret laws and regulations for the purpose of managing the service provider
• Support and coordinate third party-related internal audits

Location: Plano, TX - This role is an essential position and requires on site attendance
Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of auto finance experience
• At least 1 year of experience coaching or mentoring associates or managing people
• At least 3 years of Customer Service or Call Center Experience
• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 1 year of experience working with auto titles
• At least 2 years of auto finance experience
• At least 2 years of experience in people leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $64,700 - $73,900 for Management Trainee
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).