Services Sales Executive, CX

The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NiCE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region. VRS is NiCE’s business and strategic consulting services organization.  VRS contains services such as Consulting Services, Managed Services and Advanced Services.

The NiCE VRS offering helps customers keep the systems available and performing as expected.  The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal.

Location: Candidates must reside in the Central or Eastern time zone.

How will you make an impact?

• Become the Subject Matter Expert and act as a "go to" person for Americas sales team for VRS selling
• Drive sales opportunities while working in an overlay sales model to leverage the existing NiCE sales organization infrastructure
• Deliver on organizational strategy with the NiCE VRS model to instigate and drive positive change
• Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline
• Focus on services-only sales (unattached to product) that drive customer value and success
• Mine the current NiCE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely NiCE VRS business.
• Work and offer proposed NiCE VRS solutions and articulate their true value based upon customer’s strategy and directions
• Create new opportunities by evangelizing the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic value-based selling, business case definition, ROI analysis, references and analyst data
• Provide accurate monthly forecasting
• Ensure on-going and continuous value to drive renewals of sold accounts

Have you got what it takes?

• At least 8 years of selling and customer management experience in the IT industry (Advantage of previous experience selling services added value)
• Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
• Excellent presentation skills and interpersonal relationship
• Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
• Understanding current technologies and IT related infrastructure and business challenges
• Technical understanding of Services and Maintenance terminology, technology and practices
• High-level technical skills & fast learning curve of product & application
• Creativity - Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer's strategy and directions
• Build good working relationship and cooperation with the regional presales / sales organization

You will have an advantage if you also have:

• Experience/knowledge of Service as it relates to CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 7359
Reporting into: 
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!