Services Sales Analyst

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Analyst supports associate readiness, communication, engagement, and operational execution for Central Selling and IST. This role coordinates project-related activities that prepare associates and leaders for change, improve access to resources, support consistent messaging, and promote a culture of feedback, recognition, and continuous improvement.
What You Will Do
Support project management and execution activities for Central Selling and IST initiatives, including readiness planning, communication coordination, feedback tracking, resource maintenance, and adoption support. Partner with leaders, subject matter experts, category owners, process owners, and field teams to help ensure associates are informed, prepared, and supported through new programs, tools, processes, pilots, enhancements, and launches.
Key Responsibilities
Associate Readiness & Development
Support onboarding strategy and role readiness programs for Central Selling and IST associates and leaders. Develop and maintain learning pathways, readiness resources, and development materials. Support ongoing skill development and continuous education by coordinating content, tracking needs, and maintaining training resources. Partner with subject matter experts to ensure training content remains current, accurate, and aligned to business needs. Measure training effectiveness and readiness outcomes by collecting feedback, monitoring participation, and summarizing results.
Communications & Change Management
Develop and support associate communication strategies for Central Selling and IST initiatives. Prepare and deliver field-facing communications for new programs, tools, processes, pilots, enhancements, and launches. Support change management efforts by helping associates understand what is changing, why it matters, and how to take action. Ensure consistent messaging across communications, training materials, leadership updates, and support resources. Gather and incorporate field feedback into communication plans to improve clarity, adoption, and associate readiness.
Associate Engagement & Feedback
Manage associate feedback channels, including shared mailbox processes, councils, and structured feedback forums. Facilitate leadership and associate listening sessions by coordinating agendas, capturing feedback, and summarizing key themes. Identify engagement trends, associate concerns, and improvement opportunities through feedback review and reporting. Partner with leadership to address field concerns, escalate issues, and support follow-up actions. Promote continuous feedback and improvement through closed-loop communication.
Recognition & Performance Culture
Develop and administer recognition programs that celebrate associate performance, behaviors, and business contributions. Support incentive and engagement initiatives that reinforce customer-focused and business-focused outcomes. Identify opportunities to celebrate best practices, strong performance, and successful adoption of new tools or processes. Promote behaviors that drive customer satisfaction, associate engagement, operational execution, and business results. Measure program participation and effectiveness by tracking engagement, outcomes, and feedback.
Knowledge Management & Resources
Maintain process documentation, knowledge articles, job aids, and associate-facing resources. Ensure associates have access to current tools, guidance, and support materials needed to perform their roles effectively. Partner with subject matter experts to standardize operational guidance and ensure content accuracy. Manage coaching materials and performance-support resources that help leaders and associates reinforce expected behaviors and processes. Support governance of operational content by reviewing, organizing, updating, and retiring materials as needed.
Operational Readiness Support
Provide frontline support for associate questions and issue resolution, including technology issues, IVR-related questions, process questions, and readiness concerns. Partner with category owners, process owners, and business partners to prepare associates for operational changes. Coordinate readiness activities for pilots, enhancements, and launches, including communication timelines, training support, feedback collection, and adoption tracking. Monitor adoption and identify readiness gaps through feedback, support trends, participation data, and field input. Escalate risks, barriers, and recurring issues to leadership and business partners.
Minimum Qualifications

• Bachelor's degree in Business, Management, Operations, Communications, Human Resources, Organizational Development, or related field, or equivalent experience in lieu of education requirement, if applicable.
• 1 year of experience in project coordination, operations support, communications, training support, associate engagement, process support, or related business experience.
• 1 year of experience preparing reports, communications, presentations, training materials, feedback summaries, or operational resources.

Preferred Skills/Education

• Experience supporting onboarding, training, knowledge management, or associate development programs.
• Experience managing shared mailboxes, feedback channels, councils, listening sessions, or associate engagement programs.
• Working knowledge of Microsoft Office tools, SharePoint, Teams, Excel, PowerPoint, or similar business platforms.
• Ability to organize information, manage multiple priorities, communicate clearly, and partner effectively with cross-functional teams.
• Familiarity with Central Selling, IST, Services, sales operations, contact center operations, field support, or U.S. home improvement business processes.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.