ServiceNow Technical Consultant

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

We’re looking for a ServiceNow Technical Consultant with strong experience in Technology Provider Service Management (TPSM) to join our ServiceNow practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing. You’ll support customer implementations end-to-end—ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.

Role Description

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

• Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, and influence others in significant situations.

• Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

• Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.

• Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

• Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

• Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

Skill Level Requirements

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate

• Comprehensive understanding of the IT lifecycle to ensure efficient management and optimization of resources. - Intermediate

• The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach. - Intermediate

• Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate

Other Requirements

The estimated annual pay range for this position is $100,000 - $170,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status