ServiceNow Scrum Master

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

We are seeking a ServiceNow Scrum Master to lead and guide the work of technical staff on ServiceNow project. In this client facing role, the Scrum Master will manage large, complex professional services projects. The Scrum Master will be responsible for leading, coaching and mentoring a team to drive project implementations. If you're ready to take your career to the next level and want to feel empowered to ensure projects success, then this is the job for you! We know how valuable your problem-solving and leadership skills are to our company's success, so if you are ready to steer high-level projects to success, we are excited to have you on our team!

Your Impact

• Serve as liaison between business and technical aspects of projects.
• Define project scope and objectives and communication plans.
• Plan project stages and assess business implication for each stage.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Assign resources, timelines and schedule for assigned projects.
• Facilitate crew and customer meetings.
• Mitigate risks and dependencies.
• Manage solutions using Agile and iterative project methodologies and various project management tools.
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Monitor or track project milestones and deliverables and confer with project personnel to identify and resolve problems.
• Develop and manage work breakdown structure (WBS) of information technology projects.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Ensure quality control standards.

Your Experience

• 7- 8 years of business-related experience, with a minimum of 5 years in technology Scrum Master, with highly desired Agile Project Management principles and experience.
• Experience in strategic planning, resource allocation, monitoring of project process, detailing schedule reports on measurable items such as milestones and deliverables.
• Highly proficient in project methodologies and management principles
• Demonstrated experience managing projects throughout entire execution to ensure success as defined adherence to standards of scope, budget, and timeline.
• Have had oversight of economics of project plans and provided actionable feedback relating to cost benefit and return-on-investment standards.
• Broad understanding of the ServiceNow Domain areas
• Strong written and verbal communication skills
• Strong facilitation skills
• Strong attention to detail
• Ability to assess and mitigate risk
• Experience leading and motivating a team
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change

Education & Certification Requirements:

• Bachelor's degree in business management or related field
• PMP certification
• Agile/SCRUM certifications preferred
• ServiceNow experience preferred.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact [email protected].