ServiceNow Business Analyst

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future.

We are privately held, repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

Credence has an immediate need for a ServiceNow Business Analyst to support large-scale modernization effort for a mission-critical Department of Defense (DoD) system with massive national impact. The ServiceNow Business Analyst will act as a liaison between the technical team and business stakeholders, ensuring that the needs of the organization are accurately captured and translated into effective ServiceNow solutions.

• Analyze business needs and requirements, translating them into functional specifications for ServiceNow development.
• Facilitate workshops, interviews, and meetings with stakeholders to understand their needs and document requirements.
• Develop process flow diagrams and other visual aids to represent business processes and the impact of ServiceNow solutions.
• Provide support to ServiceNow SMEs on project, collaborate with stakeholders to identify, define, and document requirements, use cases, and technical solutions.
• Collaborate with developers and IT teams to ensure that business requirements are effectively implemented.
• Assist in the design and documentation of ServiceNow solutions, ensuring adherence to best practices and standards.
• Perform user acceptance testing (UAT) to validate that the implemented solution meets business needs.
• Provide training and support to users on new ServiceNow features and functionalities.
• Maintain clear communication with stakeholders throughout the project lifecycle, providing regular updates on status and risks.
• Stay current with ServiceNow features, releases, and best practices to provide informed recommendations to stakeholders.
• Identify opportunities for process improvement using the ServiceNow platform and support the development of proposals for enhancements.
• Public Trust clearance, Secret is preferred.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3+ years of experience as a Business Analyst, preferably within IT service management.
• 2+ years' experience with ServiceNow Business Analysis
• 2+ years' experience with use cases and user stories
• Prior experience with ServiceNow or similar ITSM platforms is highly desirable.
• Strong analytical and problem-solving skills with the ability to interpret and document complex technical information.
• Excellent communication and interpersonal skills, capable of interacting with diverse stakeholders.
• Ability to work collaboratively in a fast-paced team environment.
• Comfortable with data analysis and reporting tools.
• Familiarity with Agile methodologies and practices including Scrum.
• ServiceNow Certified System Administrator (CSA) is a plus.

Join us at Credence as we work together to enhance our technological capabilities and drive success for our clients through innovative solutions!

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources