Gathers and translates business requirements into functional specifications for ServiceNow solutions. Supports module design, implementation, integrations, vendor evaluations, feasibility assessments, project tracking, resource coordination, business readiness, communications, change management, and workflow improvements across enterprise portfolios.
Job Summary
We are seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will be responsible for gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.
Essential Functions
- Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, SPM, EA, BCM, HRSD, CSM, etc.).
- Facilitates requirements-gathering activities and translates business needs into actionable specifications.
- Conducts feasibility assessments and evaluates vendor capabilities, costs, and overall fit.
- Coordinates technical and vendor documentation for solution integrations and implementations.
- Maintains project tracking, reporting, and resource coordination within assigned portfolios.
- Supports business readiness, communications, and change management activities.
- Identifies opportunities to improve demand and delivery workflows.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Bachelor's Degree in Business Administration, Information Systems, Information Technology, or a related field; or the equivalent required
- 2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, SPM, EA, BCM, CMDB, or HRSD, preferred
- 3-5 years of experience in business analysis, systems analysis, information technology project support, or a related field required
Knowledge, Skills and Abilities
- Strong analytical, documentation, and communication skills.
- Working knowledge of healthcare operations, vendor systems, and electronic medical record technologies.
- Ability to manage multiple priorities and coordinate effectively across teams.
- Proficiency with business analysis tools, such as Jira, Visio, and Excel.
Similar Jobs
Cloud • Information Technology • Analytics • Cybersecurity • Design
Leads requirements gathering, process design, gap analysis, backlog quality, and user acceptance testing for federal ServiceNow implementations. Translates mission needs into user stories, workflows, functional specifications, and scalable out-of-the-box solutions. Collaborates with stakeholders, architects, Agile teams, and government personnel while ensuring compliance with Section 508, FISMA, and NIST controls. Develops SOPs, user guides, training materials, and test scripts, and mentors junior analysts and developers.
Top Skills:
Agile/ScrumAzure DevopsFismaHrsdItamItomItsmJIRALucidchartNistSection 508ServicenowSpmVisio
Consulting
Leads ServiceNow implementation projects by gathering requirements, translating business needs into technical designs, and collaborating with development teams. The role supports process analysis, stakeholder engagement, configuration and enhancement efforts, testing, training, documentation, and technical assessments. Candidates need at least three years of ServiceNow or similar implementation experience, an active Secret clearance, SDLC and Agile knowledge, and familiarity with key ServiceNow modules.
Top Skills:
AgileDatabricksPower AppsPower AutomatePower BISafeScrumServicenowServicenow App EngineServicenow GrcServicenow ItsmServicenow Scoped AppsServicenow SpmSharepointSoftware Development LifecycleTableauUipath
Cloud • Information Technology
Business Analyst responsible for aligning business objectives with ServiceNow capabilities. Gathers and documents requirements, creates user stories and acceptance criteria, supports platform configuration, conducts gap analyses, facilitates solution design and UAT, and assists with Agile ceremonies and backlog management. The role requires collaboration across stakeholders, developers, architects, and delivery teams in a federal IT environment, with emphasis on ServiceNow modules, workflow optimization, data modeling, compliance, and enterprise implementations.
Top Skills:
AgileCsmHrsdItamItsmSecopsServicenowUat
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
