Service Center Systems Administrator II

Job Description
We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include:

• Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.
• Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.

We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals.
SECURITY CLEARANCE: Due to the nature of this customer, the position will require either already possessing a government security clearance or the ability to obtain one.
Required Education, Experience, & Skills
At a minimum, the qualified candidates must possess:

• 6 years IT customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; (OR)
• 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; (AND)
• Minimum 2 years IT customer support experience.
• Microsoft Technology Associate (MTA) IT Infrastructure certification
• Solid working knowledge of SolarWinds application, networks, servers, and other desktop applications.
• Ability to multitask while monitoring and working through issues on both phone calls and emails.
• Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
• Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
• Knowledge and experience monitoring, supporting and utilizing enterprise management. applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
• Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.
• Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.
• Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
• Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
• Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.
• Knowledge and experience with the following:
  • Userlock
  • Airwatch Cloud
  • CommVault
  • CloudStorage (Panzura & CTERA)
  • SCCM (MECM)
  • Quarantine
  • VDI / VMWare Horizon
  • Solarwinds
  • VRTX
  • BigFix
  • Trellix
  • Cisco AnyConnect
  • Exchange Admin Center
  • ProofPoint
  • Printer Configuration
  • Aruba Airwave
  • Aruba Clearpass
  • SPDR
  • Splunk
  • vSphere
  • Networking / Switch Commands

Preferred Education, Experience, & Skills
A current / active Secret or Top Secret clearance is desired.
Pay Information
Full-Time Salary Range: $63662 - $108225
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.