Senior UX Researcher | The Points Guy

The Points Guy is the leading expert in award travel with a passion for unlocking trips of a lifetime using points and miles. Through our website, app and social channels, our team of experts provide our users actionable insights and tools that maximize their credit cards, loyalty programs and travel experiences. 

We are seeking a Senior UX Researcher who is passionate about driving customer-centric decisions across the product development lifecycle. Your work will help our teams make critical product feature decisions for our known user experience, our website, our app and across our owned, branded assets, and will help identify new opportunities for our business to solve our users’ needs.

You’ll join a highly-collaborative, dynamic and fun team of designers, writers, engineers, product managers, analysts, data scientists and business stakeholders. Ideal candidates will be egoless, work with autonomy to own their roadmap and have a proven track record of driving performance with both qualitative and quantitative studies. You will work hands-on with a variety of data collection methodologies and translate findings into inspired, actionable artifacts.

What you’ll do:

• Lead qualitative and quantitative research methods to inform and shape TPG’s product roadmap and creative execution
• Overlay UXR insights with existing quantitative analysis from our Data Science and Analytics teams to provide a comprehensive understanding of user behavior and preferences, enabling data-driven decision-making and strategic UX improvements.
• Lead research activities like participant recruiting, user interviews, long-form surveys, site-intercept surveys, diary studies, collaborative brainstorming, concept tests, and usability testing
• Synthesize, frame and refresh our understanding of user needs to guide product strategy and innovation with key artifacts like audience personas and journey maps
• Develop trend studies for our industry and adjacent industries to understand the business landscape
• Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team
• Train and democratize UXR across the creative team
• Present research insights and regularly engage with creatives, product managers, data scientists, analysts, engineers, and our senior leadership team
• Influence work in flight through feedback in crits and reviews
• Develop and maintain our UX repository
• Contribute, learn, grow, and have fun

What you bring to The Points Guy:

• You bring expertise and point of view on how user research can improve TPG's product experience, with a proven track record of using user feedback to develop and deliver a highly-used product experience (or similar)
• You’re a strong presenter who can distill and communicate insights clearly and compellingly, allowing you to influence stakeholders and drive decision-making processes
• You enjoy working in a cross-functional, collaborative and fast-paced environment where different perspectives come together to drive innovation and meaningful change
• You’re a highly empathetic, open communicator who is skilled at understanding, relating to and connecting with our customers — and your team.
• You have a contagious passion for all-things digital, from trends, to apps to emerging tech. You challenge yourself both personally and professionally. You ask great questions, listen deeply, and go wherever the answers might lead you.
• You are always learning and progressing. You welcome informed debate and will passionately defend your decisions. You’re eager to learn things you don’t already know. And you’re open to failing. When you get it wrong, you learn from it and come out stronger.

We're looking for someone with:

• 5+ years executing UX research or similar role conducting primary research in an applied setting
• Expertise designing and executing evaluative research studies to shape direct-to-consumer subscription or known-user experiences and mobile/app
• Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing)
• Expertise in survey design
• Expertise in descriptive and inferential statistics
• Expertise with data analysis
• Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas
• Adept prioritizing research activities to deliver practical insights and direction quickly
• Programmatic thinker able to stand-up and execute multi-phased efforts and research programs
• Interest in exploring new experimental methodologies and tools
• Strong, proven product sense
• Nice to have: hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends
• Nice to have: systems background (finance sector, travel, credit cards), or another highly regulated industry benefitting from “outside the box” thinking

Next steps:

Portfolio and cover letter required for review. If invited to interview, you may be asked to present case studies as part of your interview process.

Compensation:

• USA Compensation Range: $100,000 - $145,000*
  • New York City Compensation Range: $125,000 - $181,250*
    *Note actual compensation is based on geographic location, qualifications, and experience. 

Perks and Benefits:

• Unparalleled Experience: 
• 1:1 Coaching and Stretch Assignments early in your career
•  Robust L & D Offerings
• Global Peer Network for more seasoned talent
• World Class Mental Wellness: 
• Access to Free Therapy Sessions and Emotional or Work-Life Counseling Sessions for all US Employees and Family Members
• Free Calm Subscription
• Family Support, Planning, and Fertility: 
• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more. 
• Medical, Dental, Vision, Health Insurance Coverage 
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program
• Hybrid Schedule + Generous Paid Time Off (PTO):
• On-site Collaboration and Work From Home (WFH) Days 
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years 
• On-Site Perks: 
• Full Gym and Yoga Studio
• Free Fitness Classes
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas ($1 Lattes!) 
• Frequent Community Events and Celebrity Guest Speakers 
• Inclusive Benefits: Perfect Score in 2024  from the Human Rights Campaign (HRC) for outstanding efforts in promoting LGBTQ+ equality within the workplace. 

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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