The Senior Technical Writer is responsible for creating and managing comprehensive documentation, collaborating with cross-functional teams, applying UX principles for user-friendly content, and managing documentation projects within tight deadlines.
Your Career, our Future—Together.
What You'll Bring
Workplace & Compensation
Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.
The OpportunityThe Senior Technical Writer must speak and write fluent English, the standard used in our documentation. The person needs to be self-motivated. The role needs to have experience working with time-starved subject matter experts to get information.
What You'll DoContent Creation & Management
- Create, maintain, and update comprehensive technical documentation including user guides, API documentation, process workflows, and troubleshooting guides
- Develop documentation for multiple audiences: end-users, system administrators, developers, and support teams
- Translate complex technical concepts into clear, accessible content for non-technical stakeholders
- Design and implement documentation standards, style guides, and governance processes
- Manage the complete documentation lifecycle from planning through publication and maintenance
Stakeholder Collaboration
- Partner with cross-functional teams including developers, product managers, customer support, and subject matter experts
- Conduct interviews with time-constrained SMEs to extract technical knowledge and requirements
- Facilitate documentation reviews and gather feedback from internal teams and end-users
- Work closely with development teams in Agile environments to document new features and system changes
User Experience & Design
- Apply UX principles to create intuitive, user-friendly documentation experiences
- Design information architecture and navigation systems for optimal content discoverability
- Create visual aids including diagrams, flowcharts, screenshots, and process maps
- Analyze user feedback and documentation metrics to continuously improve content quality and usability
Project & Process Management
- Plan, prioritize, and manage multiple documentation projects simultaneously within tight deadlines
- Coordinate documentation efforts across teams and ensure alignment with product releases
- Establish and maintain documentation workflows and version control processes
- Track documentation KPIs and report on content performance and user engagement
Technical Proficiency
- Strong understanding of IT concepts, software applications, and cloud services
- Familiarity with IT service management (ITSM) frameworks, such as ITIL
- Familiarity with IT operations and tools like Freshdesk, ServiceNow
- Experience with at least basic software programming concepts, languages, and tools.
- Willingness to learn new technologies and tools as the industry evolves
Writing and Communication Skills
- Excellent written communication skills with a focus on clarity and conciseness
- Ability to tailor documentation to different audiences (end-users, administrators, developers)
- Proficiency in gathering and synthesizing information from various sources
- Ability to interview time-starved subject matter experts (SMEs) to extract information
- Strong problem-solving abilities to understand complex systems and workflows
- Capability to analyze user feedback and metrics to improve documentation quality
- Skills in creating diagrams, flowcharts, and other visual aids to enhance understanding
- Familiarity with training tools and learning patterns
- Attention to detail for proofreading and editing documentation for accuracy and consistency
- Ability to develop and follow documentation standards and style guides
- Flexibility to adapt documentation strategies based on project needs and feedback
- Ability to work collaboratively with cross-functional teams, including developers, product managers, and customer support
- Strong interpersonal skills to facilitate communication among team members
- Fluent writing and speaking in British/American English
Project Management
- Experience in planning, prioritizing, and managing documentation projects
- Ability to work effectively within deadlines and handle multiple projects simultaneously
Documentation Tools
- Experience with technical writing tools (e.g., MadCap Flare, Adobe RoboHelp, Confluence)
- Familiarity with version control systems (e.g., Git) for collaborative documentation
- Understanding of content management systems (CMS) for organizing and publishing documentation
- Ability to manage documentation lifecycle and updates
- Understanding of UX principles to create user-friendly documentation
- Skills in creating intuitive navigation and layout in documentation
- Familiarity with graphic design tools (e.g., Snagit, Visio)
- Familiarity with Jira and Productboard
This position is available for remote work across the United States. Employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage in-person cross-team collaboration.
The estimated salary for this position is $95,000 and $115,000 plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.
Let's Start the ConversationJoin SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.
We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
***Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.
Top Skills
Adobe Robohelp
Confluence
Content Management Systems
Git
JIRA
Madcap Flare
Productboard
Snagit
Technical Writing Tools
Visio
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