Easy Apply
Easy Apply
The Senior Technical Support Representative diagnoses complex issues involving APIs and web technologies, mentors junior staff, and liaises with internal departments for solutions.
Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.
ONSITE OPPORTUNITY
This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.
POSITION OVERVIEW
The Senior Technical Support Representative requires strong technical knowledge and communication skills. This role serves as an escalation point for complex problems, assists junior team members, and liaises across internal departments to drive solutions.
ESSENTIAL FUNCTIONS
- Diagnose and resolve advanced support issues, particularly those involving APIs, JavaScript, HTML, CSS, SEO, and IDX integrations.
- Provide coaching and mentorship to junior team members to foster professional growth and improve resolution rates.
- Act as a key support liaison to Product, QA, Engineering, Sales, and Partner teams if needed.
- Approve or escalate refund/credit requests as appropriate.
- Provide guidance and training to external developers and partner firms.
- Participate in partner meetings and collaborate on complex client issues.
- Stay up to date on IDX technology, SEO trends, and web development best practices.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- BA/BS or equivalent work experience preferred.
- 5+ years of experience in technical support required, ideally with exposure to the real estate tech or IDX industry.
- Proficiency in web technologies, APIs, and analytics tools.
- Deep familiarity with SEO practices, canonical URLs, and indexing.
- Strong customer service skills with the ability to explain technical concepts clearly.
- Jira and bug tracking experience required.
- Experience supporting Wix or WordPress sites a plus.
- Ability to manage multiple priorities and deliver timely, effective resolutions.
This position will remain open through 8/8/2025.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Top Skills
APIs
CSS
HTML
Idx
JavaScript
JIRA
Seo
Wix
Wordpress
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
