Senior Technical Account Manager

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Senior Technical Account Manager serves as the technical lead for new or existing SaaS and On-Premise customer projects, implementations, testing, go-live, and beyond. Senior Technical Account Managers coordinate cross-functional teams and ensure projects are completed on time, in budget, and with a high level of quality and customer satisfaction. The Technical Account Manager also serves as an escalation point for the complex accounts under their assignment.

More specifically, you will:

• Serve as the primary technical point of contact for key Enterprise accounts.
• Assist with customer issues such as installation, configuration, maintenance, and identify opportunities for process improvements.
• Coordinate code deployment processes involving cross-functional teams (QA, Development, Support, Sales, IT) and clients, ensuring all necessary documentation meets client expectations.
• Drive technical projects from inception through go-live and beyond.
• Ensure the successful adoption and delivery of Sovos products and services for clients.
• Conduct annual account review meetings, on-site visits, and account health review meetings.
• Perform regular case reviews based on account needs.
• Proactively ensure accounts are prepared for jurisdictional/seasonal changes.
• Offer innovative ideas to enhance software based on customer feedback and business requirements.
• Provide training on software usage and best practices, both internally and externally.
• Represent assigned accounts during emergencies and handle customer-specific crisis communications.

 What We Ask From You:

• At least 2 years of experience in new customer implementations, advanced technical support, or a similar role.
• Experience in the software industry preferred; SaaS experience is a plus.
• Strong knowledge of Sovos product offerings and relevant market tax rules and processes.
• Familiarity with SQL queries and scripting is a plus.
• Proven ability to successfully complete client projects while adhering to project constraints.
• Professional demeanor and ability to project a positive image to clients and internal teams.
• Proficiency in project management software, CRM software, and Microsoft Office tools.
• Willingness to work outside of core business hours as needed.
• Effective problem-solving skills and a proactive approach to managing client relationships.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What We Offer You!

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Competitive Salaries
• Comprehensive Health, Dental and Vision benefits
• 401(k) Match
• Tuition Reimbursement
• Bi-Weekly Meeting Free Days!
• Mentoring Programs
• Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.