Drive revenue growth through upsells and cross-sells, develop strategic account plans, and manage complex customer relationships in enterprise SaaS and fintech.
About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.
About the team
- The Customer Success team at Paxos manages relationships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
- As part of Paxos' mission to modernize financial infrastructure, the team directly impacts business growth by managing relationships with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
- As a Senior Account Manager at Paxos, you'll own strategic relationships with major crypto brokerage customers post-launch, solving complex challenges around product adoption and revenue growth.
- You'll tackle interesting problems like optimizing customer integrations (FIX, REST, HRQ), driving upsells of new features (assets, account types, markets), and cross-selling additional products like transfers and stablecoins.
- Your impact will be measured through revenue growth and product adoption metrics, directly contributing to Paxos' mission of modernizing financial infrastructure through our partnerships with leading institutions.
What you’ll do
- Drive revenue growth through upsells (new features, assets, markets) and cross-sells (new products) for assigned accounts
- Develop and execute strategic account plans to expand customer relationships
- Partner with Solutions Engineering and Technical Support to ensure successful customer integrations
- Monitor customer health metrics and provide regular business reviews
- Serve as the primary point of escalation for customer needs
About you
- 8+ years of account management experience in enterprise SaaS/fintech/financial services
- Track record of growing enterprise client relationships and hitting revenue targets
- Strong technical acumen with ability to understand API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
Pay and benefits
Paxos offers a competitive total compensation and benefits package, including equity and bonuses based on both your individual performance and company performance. Eligibility for bonuses is dependent on job level, and actual salary within the range depends on your skills, experience, and qualifications.
Expected range for the base salary component for candidates located within the United States is:
$143,648—$168,998 USD
Top Skills
APIs
Fix
Hrq
Rest
Similar Jobs
Software • Automation
As a Technical Account Manager, you will build and maintain post-sales relationships with key customers, troubleshoot technical issues, and advocate for customer needs while ensuring successful product implementation and satisfaction.
Top Skills:
Java ScriptSap AbapSql Developer
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software • Database • Analytics
Lead a team of Technical Account Managers to drive post-sales strategy, engage customers, provide technical guidance, and collaborate with sales and engineering teams.
Top Skills:
Business IntelligenceCloud ComputingData AnalyticsData EngineeringData ScienceData WarehousingSnowflake
Artificial Intelligence • Big Data • Information Technology • Security • Software
The Sr. Technical Account Manager acts as a key advisor to enterprise customers, providing technical guidance and support for Imperva products, managing escalations, and ensuring customer success through ongoing relationships and health checks.
Top Skills:
Cloud SecurityDb2FirewallsHTTPLoad BalancersMssqlMySQLNetwork SecurityOracleProxiesPythonRoutingShellSslSwitchingTcp/IpTerraformWeb Application Security
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
