Lead delivery and support for an assigned portfolio to achieve high CSAT; manage global teams, stakeholder governance, risk mitigation, service improvements, P&L and financial metrics, mentor and build leaders, support business development, apply Agile execution and program tracking, and report performance to senior leadership.
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- Ensure delivery excellence leading up to high CSAT for assigned portfolio
- Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
- Lead global teams and achieve shared goals between the organization and its Clients
- Conduct regular proactive delivery governance with clients and internal teams
- Constantly identify and mitigate risks to ensure efficacy in delivery
- Ensure all engagements are delivered as per commitments
- Drive service improvements and innovation in service offerings and engagements
- Improve organizational capabilities in service delivery with ideas, tools, best practices
- Mentor team members to scale into potential leadership roles
- Build strong leaders within the function to handle current and upcoming priorities
- Present ideas to large groups and communicate effectively with senior stakeholders
- Support business development activities to increase revenue footprint for the company
- Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
- Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
- Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
- Ensure strategic investment aligns with business strategy and drives operating results
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
