Senior Strategic Solutions Manager

Key Responsibilities

• Lead discovery sessions, workshops, and stakeholder interviews to identify operational pain points and transformation opportunities. 
• Assess current-state processes, systems, organizational structures, and governance models. 
• Develop future-state operating models, process improvements, and technology recommendations. 
• Create executive-level business cases, roadmaps, and strategic recommendations. 
• Support clients through organizational change and transformation initiatives. 
• Act as a trusted advisor to client stakeholders and internal leadership teams. 

• Lead the design and implementation of business process improvement, automation, analytics, and technology initiatives. 
• Translate business requirements into solution designs, user stories, workflows, and implementation plans. 
• Coordinate across business teams, technology partners, developers, analysts, and project managers. 
• Drive solution delivery from discovery through deployment and adoption. 
• Identify risks, dependencies, and mitigation strategies throughout project execution. 
• Ensure successful adoption and measurable business outcomes. 

• Build and maintain strong client relationships across operational, technical, and executive stakeholders. 
• Facilitate executive steering committees, governance meetings, and working sessions. 
• Serve as the primary day-to-day strategic advisor for assigned accounts. 
• Manage stakeholder expectations and align priorities across cross-functional teams. 
• Identify opportunities for additional value creation and business growth.  
  

• Analyze operational, financial, and performance data to identify trends, opportunities, and risks. 
• Develop KPI frameworks, reporting structures, and performance measurement approaches. 
• Support dashboard development and business intelligence initiatives. 
• Utilize SQL, reporting tools, and analytics platforms to generate actionable insights. 
• Translate complex data into meaningful business recommendations.  
  

• Evaluate technology platforms, integrations, automation opportunities, and digital capabilities. 
• Support technology assessments, build-vs-buy decisions, and vendor evaluations. 
• Partner with technical teams to define requirements and implementation approaches. 
• Stay informed on emerging technologies, AI solutions, and digital transformation trends. 
• Drive innovation initiatives that improve efficiency, visibility, and business outcomes.  

• Mentor analysts, consultants, and project team members. 
• Provide coaching on consulting skills, client engagement, and analytical problem solving. 
• Support the development of methodologies, frameworks, and best practices. 
• Contribute to a culture of accountability, continuous improvement, and innovation.  

• Support proposal development, solution design, and client presentations. 
• Identify expansion opportunities within existing accounts. 
• Assist in developing Statements of Work (SOWs), project estimates, and business cases. 
• Contribute to thought leadership and practice development initiatives. 
• Partner with leadership to support revenue growth objectives. 

Skills, Knowledge & Expertise

• 5+ years of experience in consulting, digital transformation, business process improvement, technology implementation, business intelligence, or related fields. 
• Experience supporting Marketing Operations
• Knowledge on retail POS processes, marketing material lifecycle, brief, ordering, inventory, demand capture and marketing effectiveness 
• Experience leading client-facing projects and transformation initiatives. 
• Strong business process mapping and requirements gathering capabilities. 
• Experience facilitating workshops and stakeholder interviews. 
• Strong analytical and problem-solving skills. 
• Experience with AI models, databases, reporting tools, or analytics platforms. 
• Excellent written, verbal, and executive presentation skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Ability to travel once a month to North Carolina.
• Bachelor's degree in Business, Engineering, Information Systems, Computer Science, Supply Chain, Operations, or related field.

• Experience in management consulting, operational consulting, or transformation consulting. 
• Experience with Salesforce, SAP (ERP), or workflow platforms. 
• Familiarity with Agile, Scrum, Lean, Six Sigma, or change management methodologies. 
• Experience with Power BI, Tableau, Smartsheet, Jira, or similar tools. 
• Exposure to AI, automation, and digital transformation programs. 
• Experience managing offshore or third-party delivery partners. 

Job Benefits

• Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
• Work Environment: Remote
• Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
• Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.

About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase​. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.