Senior Strategic Account Executive - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Senior Strategic Account Executive manages ongoing client relationships and day-to-day service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. They represent clients internally as an advocate and coordinate with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Management of book of business
• Serve as the lead point of contact for all client account management matters with majority involving app technology
• Secure renewal and upselling programs
• Implement and adhere to client contract / amendments
• Contract terms and negotiations
• Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
• Assist with challenging client requests or issue escalations as needed
• Manage ongoing contract relationships and service delivery for assigned book
• Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
• Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of client relationship management and/or account management experience
• 3+ years of PBM client management experience
• Health plan and/or health system experience
• Experience reading, interpreting and negotiating contract terms
• Client-facing presentation experience
• Proven experience developing written content for executive summaries
• Advanced understanding of the PBM/pharmacy industry

Preferred Qualifications:

• Experience managing national and/or strategic accounts
• Experience in multiple lines of business; Medicare, Medicaid, Exchange, etc.
• Experience navigating through system enhancements and/or installations
• Experience working with RxClaim
• Experience interpreting financial data: e.g. pharmacy rebates
• Experience working cross-functionally within a matrix environment
• Experience leading by influencing without authority
• Experience prioritizing competing tasks, working with limited supervision and meeting deadlines
• Understanding PBM technology applications and the upstream/downstream system process flow to translate technical needs to IT partners
• Proven business Acumen, including solid negotiation skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.