At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth. As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.
What will you do?
In this role, you will act as both a technical advisor and deployment facilitator, ensuring our customers unlock the full value of SentinelOne’s AI SIEM and observability platform.
- Lead enterprise customers through complex deployments that involve data ingestion, pipeline integration, and AI-driven correlation engines.
- Partner with Customer Success Managers, Professional Services, Product Management, and Support to ensure seamless rollout and adoption. Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our customers.
- Act as a trusted advisor, helping customers translate data observability and AI insights into measurable security and business outcomes.
- Provide proactive resources, best practices, and enablement for log management, query optimization, and AI-powered threat detection.
- Serve as the customer’s advocate internally, ensuring the evolving needs of SIEM and observability customers are met.
- Deployment Leadership: Guide customers through deployment cycles, including log ingestion, API integrations, observability pipelines, and SIEM correlation rules.
- Technical Advisory: Provide expertise in security data architecture, observability pipelines, and AI-driven threat detection/response.
- Stakeholder & Relationship Management: Build strong relationships with customer CISOs, SOC leads, and platform engineers; communicate risks and ensure measurable outcomes.
- Cross-Functional Collaboration: Partner with Engineering and Product teams to influence roadmap priorities based on customer adoption trends and use cases.
- Incident & Operational Support: Act as the customer’s technical point of contact during critical incidents, ensuring rapid resolution and effective communication.
- Enablement & Content Creation: Deliver webinars, workshops, and technical documentation tailored to AI SIEM and observability adoption.
- Analytics & Reporting: Provide regular reporting on data adoption metrics, log pipeline efficiency, and SIEM rule utilization.
- Pre-Sales Services Support: Collaborate with Sales & SEs to align services scope for complex deployments involving observability and AI SIEM.
This role requires someone who is highly technical in modern data/security operations, customer-focused, and capable of bridging AI/observability with security outcomes.
What skills and knowledge should you bring?
- 5–7+ years in enterprise software with a strong focus on SIEM or cybersecurity data platforms, with experience in Technical Success, Professional Services, Implementation, or related field services
- Experience with AI/ML-driven security solutions, log management systems, and observability pipelines.
- Strong background with tools such as Splunk, Elastic, Snowflake, Datadog, or similar observability/SIEM platforms.
- Strong background in cybersecurity, SOC operations, and enterprise security architecture.
- Hands-on experience with Windows, MacOS, Linux, and containerized environments (Kubernetes preferred).
- Proficiency in data querying languages (SQL, SPL, KQL, etc.), automation (APIs, scripting), and parsing (RegEx).
- Excellent project management and stakeholder communication skills.
- Ability to thrive in fast-paced environments and align technical initiatives with strategic customer outcomes.
What will separate you from other candidates?
- Direct experience with next-gen SIEM platforms or observability solutions.
- Familiarity with AI/ML-based anomaly detection, large-scale log ingestion, and cloud-native observability.
- Ability to act as a strategic advisor bridging SecOps, DevOps, and ITOps teams.
- Demonstrated success driving adoption of AI or data-intensive platforms in enterprise environments.
- Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
