Senior/Staff NetOps Engineer

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Corporate IT drives our IT support, IT engineering and business engineering functions at Airwallex. IT Engineering is the core team that drives our technology experiences from communications and video conferencing to managing our computers, applications, identity and access management. Network Operations builds our corporate network, supports our international access for our Airwallex staff all over the globe, and ensures a reliable and stable experience for our remote and in-office needs. We design, build and run the systems and services our Airwallex team uses to build our product, serve our customers and run our business. We partner with every team in the business, from Finance to Engineering, People Operations and Support and solve problems and create solutions for the many challenges our teams face.

• Build the foundations of our new corporate network, and help design the team structure and size for the future

• Design and build corporate network infrastructure for new Airwallex offices as we expand globally, and upgrade our existing portfolio

• Design, implement, and maintain highly available and secure corporate network infrastructure (LAN, WAN, Wireless, VPN) across multiple global offices and regions.

• Configure on-prem gateway/router/networking hardware globally, including mixed vendors in some locations

• Manage global connectivity over international leased lines and domestic internet connections

• Lead the configuration and troubleshooting of complex network devices, including routers, switches, firewalls, load balancers, and wireless access points.

• Own CorpNet, and act as a first-responder or escalation point for complex network issues, running an incident through to completion and after-action reports.

• Collaborate with cross-functional teams (e.g., CorpSec, ProdSec, Engineering, Product, IT Engineering, Workplace, etc.) to integrate network solutions and support business initiatives.

• Work with IT Engineering, IT Support on troubleshooting network issues on endpoints, including basic IT operations support, building a core networking understanding among the team

• Develop and maintain comprehensive network documentation, including diagrams, configurations, and operational procedures.

• Evaluate and recommend new networking technologies and solutions to stay ahead of our business growth

• Mentor, develop and coach other network engineers and staff, sharing knowledge and fostering skill development within the team – manage underperformers and attract talent

• Participate in a global on-call rotation, providing primary response for corp networking issues in a follow-the-sun model.

• Flexible scheduling (as needed) to support the business and team initiatives -- i.e. participate in network upgrades after-hours or weekend implementation work to minimise business disruption.

• Senior-level experience with designing, implementing and maintaining Juniper and Palo Alto Networks vendor solutions

• Demonstrated experience in a multi/mixed networking vendor environment (Juniper, Palo Alto, Cisco, Aruba, etc.) in a global company

• Experience with networking solutions for mainland China and international connectivity

• Strong fundamental understanding of wifi technology and endpoint engineering – hardware knowledge a plus (Juniper Mist, Cisco Meraki, Aruba, etc.)

• Expert understanding of command-line configuration of networking hardware and vendors (JunOS, IOS, etc.)

• Strong knowledge of Palo Alto Networks GlobalProtect, Prisma/Prisma Cloud and core networking fundamentals

• Managed or lead a team of network engineers – ideally at a startup, from early days to a large corporate footprint, you’ve seen the growth happen and know the problems that come with it

• Bachelor’s degree in Information Technology, Computer Science, or a related field, 5+ years of relevant experience in a similar role.

• Strong, demonstrated written and verbal English communication skills,

• Understanding of common identity standards, including SAML, OAuth, SSO, etc.

• Experience using and understanding of cloud infrastructure (AWS, GCP, etc.)

• Understanding of RBAC, ABAC, PBAC, ACLs and common access management principles in security and corporate IT environments

• Experience working in all SaaS-based systems and applications

• Strong understanding of MDM systems (macOS, windows; kandji, JAMF, intune, etc.)

• Ability to move fast and urgently, making correct decisions and assumptions – sometimes without all the information

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.