Senior Solution Consultant, Post-Sales (Platform)

At Socure, we’re on a mission—to verify 100% of good identities in real time and eliminate identity fraud from the internet.

Using predictive analytics and advanced machine learning trained on billions of signals to power RiskOS™, Socure has created the most accurate identity verification and fraud prevention platform in the world. Trusted by thousands of leading organizations—from top banks and fintechs to government agencies—we solve real, high-impact problems at scale. Come join us!

About the Role

We are seeking a Senior Solution Consultant, Post-Sales to support the successful implementation and adoption of Socure’s identity verification and fraud prevention platform. This role plays a critical part in ensuring smooth onboarding experiences, technical enablement, and early client success. You’ll work cross-functionally with internal teams—including Product, Engineering, Data Science, Customer Success, and Support—to ensure client needs are met throughout the post-sales lifecycle.

This is a high-visibility, hands-on role ideal for professionals with technical acumen, client-facing experience, and a passion for problem-solving.

What You’ll Do

Platform Implementation & Technical Support

• Support implementation efforts for enterprise clients, ensuring timely and effective delivery of Socure’s platform.
  Assist in defining technical configurations and customizing solutions based on client business needs.

• Provide technical guidance throughout the post-sales onboarding phase, helping clients integrate and launch successfully.

Client Enablement & Hypercare

• Offer hands-on technical assistance during hyper-care to ensure stability and a smooth transition to production.
  Work closely with Customer Success and Support to troubleshoot issues and address concerns quickly.
  Help optimize configuration and data flows to support client performance goals.

Solution Configuration & Customization

• Collaborate with clients to understand their workflows and tailor Socure’s solutions accordingly.

• Act as a liaison between clients and internal teams to ensure technical requirements are captured and understood.

• Assist in diagnosing and resolving integration or product-related issues.
  

Training & Documentation

• Deliver training sessions and demos to ensure clients are confident in using the platform.

• Contribute to the development of documentation, configuration guides, and knowledge resources to support scalability and repeatability.

Internal Collaboration & Feedback

• Provide feedback to Product, Engineering, and Data Science teams based on client use cases and post-launch observations.

• Coordinate with Sales and Customer Success teams to support ongoing client success and identify expansion opportunities.

What You’ll Bring

• 3–5+ years of experience in post-sales consulting, technical implementation, or solution engineering roles—ideally within SaaS, identity verification, fraud, or risk technology platforms.

• Strong understanding of APIs, system integration, and data-driven platforms.
  Effective communicator with the ability to explain complex concepts to both technical and non-technical stakeholders.

• Experience working directly with enterprise clients and managing implementation timelines.

• Demonstrated problem-solving skills and a collaborative, proactive mindset.
  Bachelor’s degree in a technical or quantitative discipline (e.g., Computer Science, Engineering, or a related field).

Nice-to-Have

• Exposure to fraud prevention, identity verification, or data analytics tools.

• Familiarity with enterprise IT environments, including compliance or data privacy considerations.
  Experience in a startup or fast-paced SaaS environment.

Socure is an equal opportunity employer and values diversity of all kinds at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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