POS-17837
Senior Software Engineer, Live Chat - Backend (Remote US)
About the Team
The Live Chat Team is building a first-class product that empowers support teams to support their customers quickly and easily through real time conversations. It's a highly scaled product supporting millions of messages with high performance and reliability. We’re looking to continue to expand this system to build out a holistic service that can support your customers beyond just chat capabilities.
Our services need to do a lot of work very quickly, and we rely heavily on performant technologies to help achieve these goals. We write lots of microservices, primarily with Java 11. Our APIs are RESTful and use the Dropwizard framework. We take advantage of Kafka for processing large volumes of data.
Key expectations:
- Has 5+ years of experience working on backend systems, ideally with a focus on analytics, data infrastructure, or reporting products.
- Is experienced in distributed systems, service-oriented architecture, and building scalable data pipelines or APIs (Java, Kotlin, or similar).
- Understands trade-offs in performance, cost, and complexity when working with large-scale data systems.
- Collaborates effectively with cross-functional teams and brings a product-focused mindset to engineering decisions.
- Takes initiative, enjoys solving hard problems, and values clean, maintainable code.
- Is eager to mentor peers and influence technical direction within a team or broader group.
- Has experience in (or is excited to learn more about) using AI and building AI products.
We’re looking for individuals who:
- Are a strong senior engineer with some experience leading small teams.
- Have a passion for writing code and reading code
- Foster an environment that encourages autonomy and psychological safety.
- Understand the value of building a diverse team, and are champions and upstanders for Diversity, Inclusion, and Belonging initiatives.
- Enjoy mentoring and coaching other team members in a psychologically safe way, while also being open to learning from them as well.
Cash compensation range: 191100-305800 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
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