We are looking for a Senior Software Developer with deep expertise in Python, Amazon Connect, and Salesforce. You’ll play a key role in a large-scale contact center transformation program that spans multiple years and impacts over 10,000 agents worldwide. This is a highly visible, strategic initiative where you’ll troubleshoot complex integration challenges, drive development, and ensure seamless connectivity between Amazon Connect and Salesforce.
Key Responsibilities
- Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC.
- Diagnose and resolve ongoing issues with Salesforce and Connect adapters.
- Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.
- Provide guidance on integration of best practices, object relationships, and failure handling scenarios.
- Assist in development and troubleshooting for Connect + SFDC integration, ensuring scalability and reliability.
- Work closely with stakeholders to address enterprise-level use cases (e.g., supervisor notifications during call scenarios).
Required Skills & Experience
- 5+ years of professional experience with Python, including building scalable APIs.
- Proven experience with Amazon Connect and Salesforce Service Cloud Voice (SCV) / Salesforce Contact Center (SCC) integrations.
- Strong understanding of AWS Connect architecture and Salesforce modules.
- Ability to troubleshoot complex integration issues and coordinate with vendor support teams.
- Familiarity with contact center solutions and large-scale migration programs.
- Excellent problem-solving and communication skills.
Preferred Qualifications
- Experience with Twilio-based contact center solutions.
- Knowledge of AI-driven contact center enhancements.
- Prior to working on enterprise-scale programs.
This is a remote full-time W2 employee position with the following benefits:
- Competitive salary
- Generous PTO policy, company holidays
- 401k with company match
- Health, Dental, Life, LTD
- 100% remote, always will be.
As an equal opportunity employer, JBS does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.
JBS only hires individuals authorized for employment in the United States on a W2 basis.
JBS only hires individuals authorized for employment in Costa Rica with full benefits.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
