Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Overview:
As a Senior ServiceNow Developer, you will drive engineering best practices and integrate parallel work streams. You will implement innovative solutions such as process improvements and cultural changes across diverse teams. You will be responsible for the end-to-end feature release process, ensuring operational excellence through meticulous management of alarms, monitoring, telemetry, and comprehensive documentation. Balancing short and long-term technical needs, you will produce secure, efficient, and maintainable code that adheres to industry standards. Your ability to communicate technical designs and decisions clearly and effectively will be crucial, as you lead by example in developing automation tools to optimize day-to-day operations. Mastery of the internal ServiceNow environment, including database layers, will empower you to provide technical leadership and mentorship, fostering best practices within our organization.
Duties and Responsibilities:
• Drive adoption of engineering best practices and effectively integrate parallel work streams.
• Implement non-technical solutions such as process improvements and cultural changes across multiple teams.
• Manage end-to-end feature release processes, ensuring operational excellence with alarms, monitoring, telemetry, documentation, and retrospective/RCA processes.
• Balance short and long-term technical needs, producing secure, efficient, and maintainable code that meets industry standards.
• Communicate technical designs and decisions clearly and effectively.
• Develop automation tools to optimize day-to-day operations.
• Master the internal ServiceNow environment, including database layers.
• Provide technical leadership and mentorship to promote best practices.
• Design, configure, and deploy new application modules, workflows, and catalog requests on ServiceNow.
• Customize ServiceNow solutions, including screen tailoring, workflow administration, report setup, data imports, custom scripting, and integrations with third-party software.
• Create and automate integrations using APIs and data integration processes between ServiceNow and other services.
• Maintain Service Catalog Items and Knowledge Bases effectively.
• Collaborate with IT Service Management Team and key stakeholders to understand and meet business requirements.
• Architect integrations with LDAP, Single Sign-on, Mid server, Web-services, Email, and other technologies within ServiceNow.
• Participate in scaling ServiceNow applications for future growth.
• Perform technical configurations, maintenance, and housekeeping tasks.
• Ensure application security and data integrity within ServiceNow.
• Troubleshoot technical issues related to ServiceNow configuration.
• Identify and implement opportunities for platform improvements.
• Apply strategic thinking to design scalable solutions effectively.
Required Education, Experience and Skills:
• Bachelor’s degree in computer science, engineering, or equivalent practical experience in Technology.
• At least 6 years of ServiceNow development in enterprise environments.
• 5+ years’ experience with relational databases, including development and performance optimization.
• Proficiency in HTML, Angular, and JavaScript.
• Deep knowledge of SQL, AJAX, JSON, XML, CSS, REST/SOAP, and JavaScript.
• Proficiency with customizing, administering, and configuring ServiceNow.
• Expertise in Service Catalog and Service Portal within ServiceNow.
• Experience with code versioning tools like Git, Serena, SVN.
• Familiarity with Agile methodology and ability to manage sprints and stories in hybrid environments.
• Hands-on experience with Utah and Washington, DC releases of ServiceNow.
• Proven track record integrating ServiceNow with other applications.
• Ability to plan resource requirements from high-level specifications.
• Strong communication skills, both verbal and written.
Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
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