Senior Scrum Master (002115)

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
Wells Fargo Bank N.A. seeks a Senior Scrum Master in Charlotte, NC.
Job Role and Responsibility:
Provide design, development, testing, and production support through the entire software development life cycle and within application layers (i.e. presentation, business logic, and data); develop, implement, and integrate new capabilities to improve customer/employer experiences; support the Customer Excellence Enterprise function, serving the Conduct Management line of business as well as other business functions that input, research, and investigate conduct allegations for case management solutions; facilitate Agile processes within the team with cross-functional impacts involving project, non-project, and maintenance work; follow generally accepted Agile practices and daily activities in order to promote prioritization, team readiness, and commitment for each cycle; deliver capabilities using Agile practices while also following the development life cycle, business process mapping, and various release processes as appropriate to ensure that all risk, security, and development requirements are met; communicate delivery of work products and escalate key risks and issues; address systemic impediments to team agility and guide the team on escalation methods when needed to prevent challenges from becoming project road blocks; use empirical data to help the team assess their Agile maturity; optimize team velocity to organizational KPIs and identify improvement opportunities to achieve higher levels of team performance; identify skills and competencies of team members and make adjustments to promote team development; and partner with product owners to ensure the continuous refinement of backlogs. Coordinate onsite and offshore teams to ensure no GAPs in the implementation. Understanding and drive the requirements with the 'Analytics' space. Knowledge in creating reports around 'Objective Key Result' metrics. Position must appear in person to the location listed as the work address for at least 3 days per week.
Travel required: None
Required Qualifications:
Degree required: Bachelor's degree in Electronic Engineering, Information Technology, Computer Science, Computer Engineering, or related technical field.
Amount and type of experience required: 4 years of experience in the job offered or in a related position involving application development and implementation along with Agile and Software Engineering experience.
Specific skills required:
Specific skills required: • 4 years of experience as a practicing Scrum Master; • 4 years of experience in Conduct Management or related area for large financial institution; Experience with Application Programming Interfaces (API); Technical understanding and experience with Distributed Applications; Strong understanding of Generative AI model safety and accuracy, with awareness of ethical and risk considerations; In-depth knowledge of retrieval-augmented generation (RAG) and agentic workflows in generative AI applications; Understanding of Google Gen AI capabilities including Vertex AI, Gemini Models, DialogFlow; and • Knowledge of NLP(Natural language processing) and LLMs( large Language Models).
Posting End Date:
19 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.