Senior Salesforce Administrator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Internal Platforms: Our dynamic Internal Platform team builds and maintains a robust and scalable platform that underpins Collectors’ engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery

Role Overview:

We’re looking for a passionate and forward-thinking Salesforce Administrator to join our team and drive the evolution of our customer experience infrastructure. You’ll be at the forefront of rolling out cutting-edge Salesforce features that redefine how we serve and support our customers.

You will be reporting directly to the Staff Engineering Manager, NetSuite. This is a hybrid position, and will work 2-3 days onsite from our Santa Ana, CA or Jersey City, NJ office location.

What You’ll Do:

In this pivotal role, you will architect and implement best-in-class Salesforce Service Cloud features that directly improve the efficiency and effectiveness of our Customer Care organization. Your work will unlock faster resolutions, smarter automation, and more personalized support experiences for customers around the globe. You’ll be responsible for:

• Leading the deployment of Omni-Channel Routing to ensure the right agent gets the right case at the right time.

• Rolling out and optimizing AI-powered chatbots to deliver instant answers and seamless handoffs.

• Launching a robust, intuitive Help Center that empowers customers to self-serve with ease.

• Driving adoption of Salesforce Einstein AI features to streamline case management, surface insights, and improve agent productivity.

• Partnering cross-functionally with Support, Product, and Engineering to scale impact across teams.

Who You Are: 

• 5+ years of experience as a Salesforce Administrator or similar role

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

  • Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus.

• Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams—e.g. Customer Care, Accounting, Sales, and Finance—to streamline workflows and drive efficiency.

• Excellent communication skills to provide training, user support, and best practice recommendations.

• Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership

• Familiarity of DevOps tools, including experience collaborating with teams using Copado.

• Familiarity with Software Development Lifecycle

Salary Range:  The salary range for this position is $122,087 - $171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.